Job details

Service Manager Electrical (Orlando Preferred Properties)

Overview:

GES, Global Experience Specialists, is a global exhibition services company with a legacy spanning over 90 years and teams throughout North America, Europe and the Middle East. We create some of the most influential exhibitions in the world – think international medical symposiums, industry leading exhibitions for technology, manufacturing that help communities meet, educate and move their mission forward. From initial strategy to show-stopping audio visual, accommodations to award winning creative – and every detail in between – we create shows that propel commerce, education and community!

Our mission is to deliver extraordinary exhibition experiences through simple, user-friendly services and best-in-class execution.

Our Client Service Manager, Electrical will manage all aspects of utility services provided at the Orlando Preferred Properties.

Responsibilities:

Coordinate and develop all client utility aspects for temporary utility services, including electrical and plumbing.
Exhibit a basic understanding of requirements for production events and trade shows.
Work directly with the CSM’s and facility Event Managers on preplanning, execution, and invoicing for utility services for events, including client calls, site visits, generating estimates, and on-site management.
Work directly with the Electrical Lead of Leads and facility Leads to ensure proper billing practices and documentation of materials, labor, and rental equipment is performed to ensure accurate invoicing for the purpose of capturing all revenue.
Once event needs are determined, create estimates and generate purchase orders for necessary rental equipment i.e., carts, generators, and other materials.
Work directly with the Electrical Lead of Leads on the weekly schedule, managing & scheduling BEO’s, place labor calls, and Kronos approval.
Schedule and attend permit related inspections with Reedy Creek Improvement District.
Ensure that an approval protocol is in place for service call requests made to the Electrician on Duty and contact is made with clients that require approval for onsite changes.
Manage the labor and productivity tracking and reporting process. Assist in show labor analysis.
Implement GES SOP and Best Practices, and pro-actively develop, test and share process improvements.
Manage the electrician team within the guidelines of the union contract. Ensure complete and accurate documentation of grievances and disciplinary actions is maintained.
Demonstrate an understanding of compliance requirements for OSHA, DOT, and Safety Requirements, and manage teams to perform in accordance with all regulatory requirements.
Ensure damage and loss reports are documented in adherence with company practices.
Coordinate activities with vendors and facilities communicating frequently with in-house providers who require electrical services for AV, rigging, and production.
Understand inventory levels and purchases, evaluate safeguard systems of outlets and materials.
Strive to provide excellent service and execution to internal and external customers.
Other duties as assigned by the Associate Director of Client Services.

Qualifications:

College Degree preferred.
Three (3) to seven (7) years in a client interfacing environment, experience which was inclusive of management/supervisory functions. (hire, fire, discipline, coach, train and develop talent)
Demonstrate a basic understanding of electricity, 120v/208v/480v, single phase, and three phase service in a temporary environment.
Strong organizational and communication skills. Ability to escalate issues with senior management.
Demonstrate ability to interface with individuals in a supervisory capacity and comfortably interface with customers and senior level managers.
Experience reviewing floor plans, construction drawings, and electrical layouts.
Demonstrate proficiency in computer skills to include Word, Excel, Adobe Editor and understanding of financial reports.
Requires ability to adapt to multiple settings and shifting responsibilities.
Must be able to work under pressure.
Must have:

Integrity
Team player
Adaptability & Composure
Business & Financial Acumen
Customer Service Orientated
Problem Solving & Analysis
Decisiveness
Encourages and Demonstrates Collaboration
Strategic Planning
Influences Others without Formal Authority

Work Environment:

Flexibility to work nights and weekends on-site at the Orlando Preferred Properties. This role is not a remote position.
Position may require long hours for several months of the year. Typically performs work on the event floor, in noisy and crowded areas or in outside event locations.
Frequently encounters uncomfortable temperatures, dust and/or other conditions.
Requires working both alone and with others in a team atmosphere.
Requires working with union and Non-Union employees.

Our team members are our family, so we help our team members care for their families. The rewards of joining GES are extensive. We offer a comprehensive benefits package to all full-time employees. Here are some of the highlights:

Competitive salaries
401K with company match
Healthcare/vision/dental insurance
Wellness benefits
Career development program
Employee assistance program
Vacation time
Community involvement opportunities
Team activities

And much more……

EEO Information: We are making intentional efforts to promote positive work environments that welcome a variety of backgrounds. We are an equal opportunity employer and understand that for our community to thrive, we must appreciate and celebrate each one of our team members’ own uniqueness.

Global Experience Specialists Glassdoor Company Review

3.6

Global Experience Specialists DE&I Review

No rating

CEO of Global Experience Specialists

Steve W. Moster

Approve of CEO

By Global Experience Specialists

Our mission is to create memorable event experiences, and we count on our talented employees around the world help us do it. We are looking for team members who can dream up the impossible and deliver it.

7 jobs

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INDUSTRY

Advertising & Public Relations

TEAM SIZE

1001-5000

LOCATION

Hybrid, based in Las Vegas, NV

DATE POSTED

August 3, 2023