Director, HR Business Partner - EMEA

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

This is a unique combined role that will provide EMEA wide strategic business partnering support to a specific function, lead our generalist HRBPs aligned to Go-To-Market, Corporate & Marketing across EMEA and be the lead on programs and changes that have an EMEA wide impact. The role provides the opportunity to work with both Global and EMEA based stakeholders, develop solid business partnerships and lead a motivated team of generalist HRBPs that are growing and developing across the region. It’s a newly evolved role so also comes with the opportunity to shape as you go!

Job Description

What you get to do in this role:

• Provides EMEA wide strategic business partnering support to a specific client group in EMEA covering strategic and operational support to deliver on the talent strategy/people plan for the respective client group
• Leads relevant change programs and initiatives that have an EMEA wide impact ensuring they are delivered successfully from a business and people perspective
• Partners with the strategic HRBP Directors in each Go-To-Market Area and Function across EMEA to ensure the triangulation of people support is in place and delivering on Area people plans and initiatives to enable the Area/Function to win in the market
• Collaborates and partners and engages in an ongoing feedback loop with all Global People functions to ensure HR programs, practices and policies are fit for purpose and developed and deployed in regionally relevant ways
• Leads and develops a diverse and inclusive generalist HRBP team that executes on global and local strategic and operational HRBP work, driving scale and consistency where appropriate and ensuring a consistent and brilliant employee experience across the region
• Acts as the primary escalation point and problem-solver for the team particularly on performance management, reorganisations and employee relations matters, ensuring relevant risk assessment and compliance with local labour laws and company policies
• Provides feedback and recommendations on the evolution of the HR operating model. Driving continuous improvement as we scale, ensuring work is owned in the right places across our Global People team
• Supports ongoing feedback, growth and career development for the team by encouraging and enabling all to build skills, develop their careers and reach their full potential at ServiceNow
• Drives sharing of best practices across the generalist HRBP team to drive scale and continuous improvement

To be successful in this role you have:

• Prior strategic and operational business partnering experience in a fast paced, fast learning environment
• Experience in team development/management with strong coaching skills and the aspiration of seeing all the team fulfil their potential at ServiceNow
• Outstanding interpersonal and communication skills, including problem solving, collaboration and relationship building
• Ability to manage multiple complex issues and prioritize projects concurrently, and support the team to do the same
• Ability to manage own time and workload, juggling conflicting priorities, and support the team to do the same
• Knowledge of HR programs and processes (e.g., performance management, workforce planning, talent management and employment laws)
• Ability to work effectively under pressure in a fast-paced environment
• Possess confidence in handling ambiguous and fluid situations with the ability to challenge respectfully to influence business decisions
• Good understanding of cultural and geographical differences and practices
• Ability and proven capability to work in a highly matrixed environment
• Ability to excel at all levels of the HR “stack” - Strategic, operational, and tactical
• Credibility and integrity in communications to ensure information flows both upward and downward
• Leverage HR metrics and analytics to drive data informed decision making
• Additional languages relevant to the EMEA region are a plus

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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