Job details

Mgr, Machine Learning Engrg Mgmt

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Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

About the Team:

The AI Agents team is a key part of our broader Platform Engineering division, focused on creating innovative solutions that empower our customers to design and deploy intelligent agents tailored to automate their unique tasks and workflows. Our platform provides the capabilities for users to seamlessly define and configure AI agents that can operate autonomously, driving efficiency and optimizing processes across industries.

At the heart of this cutting-edge product, our team is motivated by the need to continuously innovate, adapt to the latest advancements in AI, and collaborate across multiple disciplines to deliver powerful, user-centric solutions. We work at the intersection of AI research, engineering, and product development, ensuring that our platform not only meets current demands but also anticipates future trends in automation and intelligent decision-making.

Joining our team means being part of a dynamic, forward-thinking group that thrives on solving complex challenges, pushing boundaries, and staying ahead of the curve. We are looking for talented members who are passionate about AI, enjoy working in a collaborative environment, and are eager to contribute to the development of a transformative product that is reshaping how businesses leverage AI to solve real-world problems.

A Typical Day in This Role:

Team Leadership: Coordinate and oversee daily development activities while mentoring and supporting your team.
Cross-Functional Collaboration: Engage with other teams, product managers, and stakeholders to ensure alignment and project success.
Technical Facilitation: Participate in technical discussions, ensuring decisions stay on track without the expectation of driving them directly.
Hands-On Contributions: Assist in coding and release management, with 15 - 20% of your time spent contributing to the codebase and conducting reviews.
Problem Solving: Identify high-leverage and high-impact tasks, addressing ambiguity with quick, innovative solutions.

What You’ll Do in This Role:

Lead and mentor a team of engineers to grow their skills and productivity.
Collaborate on departmental needs, including recruiting, staffing, and fostering a high-performing team culture.
Work closely with product management, design, and other development teams to deliver high-quality solutions.
Plan and execute projects aligned with organizational priorities and risk assessments.
Contribute to the development of the platform (coding, reviewing code) while navigating Java and Kubernetes application architecture.
Ensure the delivery of an outstanding experience for our customers.

To be successful:

Strong background in distributed systems design and development.
Experience working in a DevOps environment.
Experience with Generative AI & Prompt Engineering is plus
Ability to execute a project based on our priorities, context, risks and desired outcomes
Software development experience on ServiceNow platform is a huge plus

Qualifications

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
8+ years of software development experience.
5+ years of experience as a manager leading software development team.
Experience in building new products that use AI/ML
Experience in Backend technologies such as Java
Experience in Frontend technologies such as JavaScript, React, AngularJS
Advanced understanding of software design, development, testing, and problem-solving.

SM2025

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

For positions in this location, we offer a base pay of $173,100 - $303,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

ServiceNow Glassdoor Company Review

4.5

ServiceNow DE&I Review

4.6

CEO of ServiceNow

Bill McDermott

Approve of CEO

Average salary estimate

$238050 / YEARLY (est.)

min

max

$173100K

$303000K

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What You Should Know About Mgr, Machine Learning Engrg Mgmt, ServiceNow

If you're passionate about AI and have a knack for leading talented teams, the Mgr, Machine Learning Engrg Mgmt position at ServiceNow might be your next great adventure! Located in the heart of Santa Clara, California, you'll be joining a dynamic company that has transformed how organizations work since 2004. This role is part of our innovative AI Agents team within the Platform Engineering division, where you'll be responsible for mentoring a group of engineers as they develop cutting-edge solutions to automate tasks using intelligent agents. Your day will involve not only leading and supporting your team but also collaborating with various stakeholders to align on project goals. Expect to spend 15-20% of your time coding and reviewing, bringing hands-on contributions while navigating Java and Kubernetes architectures. We value creativity and problem-solving, and you'll thrive in our culture of innovation where addressing ambiguity and finding quick solutions is key. With a strong focus on cross-functional collaboration, you'll engage with product managers and design teams to ensure we deliver high-quality outcomes that enhance customer experiences. If you have experience in software development and a passion for integrating AI into workflows, ServiceNow is looking for you to help drive our mission to make the world work better for everyone!

Frequently Asked Questions (FAQs) for Mgr, Machine Learning Engrg Mgmt Role at ServiceNow

What responsibilities does the Mgr, Machine Learning Engrg Mgmt at ServiceNow entail?

As the Mgr, Machine Learning Engrg Mgmt at ServiceNow, you'll coordinate daily development activities, mentor engineers, and foster a collaborative environment. You'll lead a team focused on creating intelligent agents, engage with product managers, and ensure project alignment. Additionally, you'll allocate time for hands-on coding and contribute to solution architecture.