Principal Engagement Manager - job 1 of 2

As a Principal Engagement Manager at ServiceNow, your responsibilities include leading the delivery team throughout customer engagements, working closely with sales and partners to understand client needs, applying expertise from methodologies like Now Create, and managing program governance to ensure successful outcomes. You will also oversee risk assessments and mentor your team to drive results effectively.

To be a successful Principal Engagement Manager at ServiceNow, you should have significant experience with the ServiceNow platform, ideally with relevant certifications. A strong background in project management—preferably with a PMI certification—and experience leading teams through complex engagements is essential. Additionally, proficiency in German and English is necessary, along with excellent communication skills.

AI experience is crucial for the Principal Engagement Manager role at ServiceNow, as you will leverage AI-driven tools and insights to enhance decision-making and drive successful project outcomes. Demonstrating your ability to integrate AI into workflows will be highly beneficial in establishing innovative solutions for your clients.

At ServiceNow, the work culture promotes flexibility, trust, and collaboration. As a Principal Engagement Manager in Frankfurt, you can expect a supportive environment that encourages continuous learning and growth. The role allows for a balance between remote work and in-office engagement, depending on project requirements, fostering a dynamic and inclusive atmosphere.

The career growth for a Principal Engagement Manager at ServiceNow is vibrant and full of opportunity. As you demonstrate success in leading projects and achieving desired outcomes, there are pathways to further senior leadership roles within the organization. With our commitment to professional development and a growth mindset, you will consistently find opportunities to advance your career.

To effectively answer this question, provide specific examples of projects where you've used the ServiceNow platform. Discuss the challenges you faced, how you overcame them, and the results achieved. Highlight your certification and any special features you utilized, showcasing your expertise in driving client success.

When answering this question, describe your leadership style and the strategies you implement to promote clarity and collaboration within your team. Mention how you set the overall vision, manage expectations, and ensure adherence to timelines. Discuss importance of continuous feedback and mentorship in achieving team objectives.

In your response, detail the process you follow for risk assessment, including identifying potential risks, analyzing their impact, and developing mitigation strategies. Highlight your proactive approach to problem-solving and how you document and communicate these strategies with stakeholders to keep everyone informed.

Discuss your communication strategies and how you foster relationships. Mention the importance of understanding client needs, cultivating trust, and creating open channels for feedback. Highlight your experience in using collaborative tools and techniques that facilitate smooth communication throughout the project lifecycle.

Share a specific example where you successfully navigated a conflict between team members or stakeholders. Describe the steps you took to address the issue, the outcome, and what you learned from the experience. Emphasize your ability to maintain a positive team dynamic under challenging situations.

In your answer, highlight key elements such as strong leadership, clear communication, thorough planning, stakeholder engagement, and adaptability. Provide examples of how you've applied these keys in past projects, leading to successful implementations and satisfied clients.

Detail your approaches to professional development, such as attending industry conferences, participating in training programs, engaging with online communities, or subscribing to relevant publications. Emphasize the importance of lifelong learning and how it contributes to your effectiveness as a Principal Engagement Manager.

Prepare to discuss a specific project where you successfully integrated AI solutions. Describe the context, your role, the AI technologies used, challenges faced, and the positive impact on the project's success. Focus on your analytical and problem-solving skills, and how you leveraged AI for improved efficiency.

Discuss your familiarity with Agile methodologies, including your role in Scrum teams and any certifications you hold. Provide examples of how you adapted to Agile frameworks, emphasizing the advantages it brought to project execution and team dynamics, and your ability to thrive in a fast-paced, iterative environment.

In your response, outline the criteria you use to prioritize tasks, such as urgency, impact on project timelines, and availability of resources. Discuss tools or methodologies that help you organize and manage tasks efficiently, showcasing your strategic thinking skills in balancing multiple project demands.