It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
You will be part of the Customer Outcomes team. Our purpose is to accelerate platform adoption and improve customer outcomes. We do this through a portfolio of services, delivered by outstanding consultants, using our ecosystem of partners, our leading practices, methodologies and tools based on our experiences from 1000's of customer engagements.
What you get to do in this role:
The Customer Outcomes Principal Success Architect will develop C-level executive relationships and relationship management across 1-3 customers. The over-riding objective for the Success Architect will be to improve Customer Outcomes at these managed accounts leading to customer's product adoption, renewals, and expansion of ServiceNow offerings with the account.
To be successful in this role you have:
FD21
Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.
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Are you ready to take your career to the next level? Join ServiceNow as a Principal Success Architect for the US Federal sector and make a real impact! Based in beautiful Vienna, Virginia, you’ll become a key player in our Customer Outcomes team, focused on driving platform adoption and enhancing customer experiences. In this role, you’ll have the chance to develop strong C-level relationships with senior executives including CIOs, CFOs, and CHROs, and work closely with 1-3 large enterprise clients. Your efforts will be vital in understanding their business goals, creating tailored roadmaps, and executing co-delivery models that promise successful outcomes. Your expertise in digital transformation and your robust management consulting background will shine as you engage with our ecosystem of partners, ensuring high customer satisfaction and fostering deeper customer relationships. Drawing from your 12+ years of progressive experience, you will implement strategies that expedite value realization for our clients while advocating for ServiceNow's best practices. Each day will offer dynamic challenges and the opportunity to contribute to innovative solutions that shape the future of work. At ServiceNow, we believe in inclusivity and welcome candidates from diverse backgrounds, so don’t hesitate to apply even if you’re unsure that you meet every qualification. This is more than just a job; it’s a chance to join a transformative journey where your contributions can drive change in the world of work.
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