Sales Enablement Manager

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GLOBAL ENABLEMENT TEAM

Sales Enablement is an instrumental function in developing key skills in the field to provide exceptional experiences and value to our customers. We equip sellers with relevant programs, training, resources, and tools to provide best-in-class digital transformation in the market. We help sellers develop skills, knowledge, and high-performing habits that help our customers achieve success faster, smarter, and more effectively. 

The Enablement Business Partner (Sales EBP) plays a critical role in developing key sales skills and competencies for our sellers and field representatives. The Sales EBP is the trusted partner to sales managers and sellers. They are responsible for providing tools, resources, skills, and knowledge necessary to improve overall effectiveness, efficiency and demonstrate differentiated value to our customers. They will also be on point to drive, support, and execute numerous regional and global enablement efforts.  

The role is instrumental in developing skills to speak our customer’s language, articulate their unique business processes and recognize buyers/personas. The role also helps our sellers maintain relevancy at every single touchpoint in the end-to-end sales engagement lifecycle. The role is responsible for collaborating across cross-functional departments to deliver cohesive enablement programs at the right time.  The Sales EBP designs and applies leading learning principles on enablement programs to accelerate comprehension and demonstration of new sales skills in the field.  

The ideal candidate will have strong experience in advancing selling skillsets in the field, executing sales enablement programs, and the ability to drive cross-functional teams through outcome-based enablement strategies. This role requires a well-rounded individual who has excellent organizational and interpersonal skills as well as a proven record of accomplishment in leading sales enablement programs. 

Based in Amsterdam, the Sales Enablement Business Partner, will be instrumental in understanding our existing solutions (both current and upcoming) and helping identify and prioritize enablement and training gaps within our EMEA go-to-market organization, with the focus on the EMEA North market. The successful candidate will be responsible for giving our EMEA North teams the tools, resources, skills, and knowledge necessary to accelerate ramp times, as well as improve overall effectiveness and efficiency to better sell and demonstrate differentiated value to our customers. They will also be on point to drive, support, and execute numerous global enablement efforts.

The ideal candidate will have a strong sales background, with experience in enablement, sales development, and previous experience in assessing the needs of a go-to-market business to deliver meaningful enablement programs.  This role requires a well-rounded individual who has excellent organizational and interpersonal skills as well as a proven track record in enablement and training programs.

Excellent project management, solid facilitation skills and broad execution capabilities will be required.  This creative, self-starting candidate should have top-notch customer-facing skills and the ability to work well with and gain the respect of other sales personnel.

What you get to do in this role:

• #1 Be the trusted enablement business partner to of sales leaders and sellers in the field. 
• Proactively engage with your Stakeholders to identify, prioritize, develop, and execute a quarterly enablement plan; create and maintain a local training calendar. 
• Identify gaps in knowledge and processes and work with necessary Managers and Directors to ensure rapid deployment of training and tools needed to address.
• Provide sellers with relevant knowledge, skills, and tools to achieve sales objectives/priorities. 
• Advocate for the sellers/learners and global enablement programs  
• Represent enablement in sales meetings/calls (QBRs, All-Hands, etc.) 
• Drive awareness of global and regional enablement programs 
• Drive feedback into global enablement programs 
• Run effective enablement research and discovery. 
• Collaborate with the broader enablement team and subject matter experts on enablement programs, content, curriculum, deployment, and metrics. 
• Leverage global knowledge assets to construct, deliver or facilitate enablement solution for regional specific sales enablement needs. 
• Reduce the noise in the field and provide clarity to relevant enablement that drives sales priorities/strategies. 
• Manage and communicate enablement portfolio including, launches, updates, and success metrics. 
• Collaborate with cross-functional teams on enablement priorities. 
• Run effective enablement prioritization with stakeholders.  
• Build content and facilitate deliveries as appropriate. 
• Participate in the creation and delivery of enablement activities including Sales Kickoff and other enablement events.
• Leverage assets from global programs to drive knowledge acquisition and skills development.
• Be maniacal about metrics and impact.
• Build content and facilitate deliveries as appropriate.

• Bachelors / master’s degree or equivalent
• 5+ years in sales enablement  
• 5+ years in sales or supporting sales roles.  
• Ability to build trusting relationships with stakeholders. 
• Manage stakeholder partnerships. 
• Demonstrate leadership and collaborate across all levels of the organization. 
• Excellent communicator
• Active and empathetic listener 
• Courageous, transparent, and articulate communicator 
• Comprehends and articulates sales methodologies and operating models. 
• Read and interpret sales performance reports for strengths and gaps. 
• Architect/Construct outcome-based enablement programs 
• Ability to facilitate enablement sessions. 
• Ability to remain agile in changing and fast-paced environment. 
• High energy with positive energy and a growth mindset (can do attitude)

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

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