Job details

Sales Enablement Manager: sales coaching programs

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

As an integral member of ServiceNow’s Global Sales Enablement team, the Sales Enablement Manager of sales coaching programs is responsible for developing and delivering coaching and enablement programs for salespeople across the entire sales journey. The role is focused on developing and delivering programs that elevate sales performance, using our sales methodology and operating framework to coach and train.

Successful candidates will understand standard sales methodology application within a SaaS environment, along with the ability to drive content development, deployment and learning experiences. The ideal candidate will have a strong sales background, considerable experience in coaching and/or training sellers, and sales enablement experience. This is a highly collaborative role that involves working with key stakeholders in Sales and Sales Leadership, as well as across the various Enablement Teams.

Job Responsibilities

The Sales Enablement Manager of sales coaching programs will be responsible for developing and deploying sales enablement programs and initiatives to improve sales effectiveness, sales productivity, and overall sales results.

Develop and deliver high-impact enablement programs to improve sales capability and drive a culture of sales expertise
Coach Salespeople in the skills and activities to drive success 
Support effective use of the ServiceNow sales methodology by delivering virtual and in person classroom training as well as providing sales activity and skills coaching 
Gather requirements from stakeholders, develop enablement for multiple platforms (eLearning, vILT, ILT, etc.)
Collaborate with Enablement colleagues across multiple roles (Role Excellence, Regional Leads, Instructional Design, Communications) to develop and deliver high impact enablement content supported by compelling communications.
Manage key stakeholders and subject matter experts throughout the process

Analyze the effectiveness of the training plan against stated learning objectives and modify as needed to address opportunities for improvement across the core sales roles
Deliver training and train the trainer programs in person and/or virtually, to a global audience

Work with the Program Management Office to align on priorities and consistent messaging to the field
Collaborate with Enablement colleagues to align on best practices and identify new, creative ways to enhance enablement approach and impact

Qualifications

Travel is a pre-requisite and may account for up to 30% of your time.

5+ years’ experience in sales, and/or enablement as a sales coach and/or sales methodology expert, preferably in the SaaS space
Demonstrated track record of successfully executing and delivering sales enablement programs

Training and facilitation capability to stand in front of a room of seasoned salespeople and train them with credibility
Experience developing and deploying enablement programs for multiple personas
Understanding of coaching best practices
Ability to identify sales team and leadership needs and translate them into effective programs that engage the field and drive improved sales performance
Adaptability and comfort working in a fast paced, dynamic environment.
Use of Generative AI in enablement a major plus
Comfort with CRM platforms and reports (Dynamics, Salesforce)
Highly prefer this role is based in the western time zone, to support Western US and APAC as needed.
Excellent verbal and written communication skills, facilitation, problem solving, analytical, presentation abilities, and strong business acumen

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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