Leader & Manager Capabilities Specialist

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

What you get to do in this role:   

• Take small to large projects from original concept through final implementation
• Partner with exemplary managers, L&D vendors, and key HR stakeholders from both line HR and across the centers of excellence to design meaningful, learner centric experiences and resources that shift mindset and contribute to sustained behavior change that align to the role of the manager today and prepare managers for the future of work
• Define and execute a strategic on-going engagement and communications plan to create fans from all stakeholder groups for manager skills and capability building.
• Create and maintain an effective internal network of resources. Build relationships with Talent Development Directors, Talent Development Managers, Global Learning and Development and other relevant HR colleagues to ensure agile and informed execution.
• Produce creative solutions to dynamically engage our managers, leaders, and other stakeholders globally
• Determine the appropriate digital channels that meets the technology demands and lifestyle of Managers
• Continually measuring the ROI of all content, collecting consumption and satisfaction data, and identifying trends and insights to make updates/improvement on an ongoing basis
• Keep up to date with all best practices and trends in management development and culture activation to continually assess where we can make improvements
• Identify risks and opportunities in the current book of work and collaborating with stakeholders to identify creative solutions.
• Develop detailed project execution plan and manage all implementation processes including projects financials, progress tracking, metrics, monitoring change control process, testing, release to production and delivery within budget constraints
• Communicate with all areas affected by the project including partners, business sponsors and vendors
• Apply consistency and best practices through project initiation, planning, execution and closing phases, enabling outcomes and benefits tracking

To be successful in this role you have:

• 5+ years of hands-on project management
• Experience managing multiple large projects in enterprise environments
• Experience working with senior leaders, demonstrating strong executive maturity, business acumen, communication, and presentation skills.
• A customer-obsessed mindset.
• Experience being self-motivated and self-directed while operating in an environment of ambiguity and fast pace while driving high quality results.
• Proven ability to leverage your network to bring outside thinking (from other industries, competitors, and academia) to the manager portfolio
• Proven consulting skills including a track record of partnering effectively with HR teams, business leaders, managers, etc.
• Proven track record of using data to measure the effectiveness of initiatives, identify insights, and make recommendations for updates/improvement.
• Excellent project and program management skills and ability to implement globally, at scale.
• Ability to effectively communicate and collaborate to influence across boundaries.

FD21

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas 

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer 

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations 

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations 

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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