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Senior Staff Inbound Product Manager - job 1 of 2

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Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

We are the Shared Performance Quality Engineering QE at ServiceNow focuses on ensuring that the ServiceNow's platform and its products meet quality standards. This includes ensuring reliability, usability, and performance throughout the development and production life cycles. They also play a crucial role in review data, identifying trends, and providing expertise to improve quality and address issues.

What you get to do in this role:  

Partner with product strategy that sets us up for success as we look to grow to $10B+ in revenue
Communicate product priorities and build consensus
Assume ownership and be the accountable owner who is the owner of the outcome regardless of the role or organizational boundaries
Work with multiple teams to guide projects through development and bring high-quality products to life
Integrate usability studies, research and market trends into product requirements to enhance user satisfaction
Communicate complex problems into easily understood requirements and provide solutions
Develop multi-mode communications that convey a clear knowledge of the needs of different audiences
Deliver on promoting of efforts across different groups of team members, along with the ability to influence inside and outside of your team

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
12+ years of software product management experience
Strong prioritization skills and the discipline to focus on high impact activities
Experience defining and  capturing product requirements and transforming them into a product roadmap
Deep curiosity about customer needs and a track record in building customer relationships and delivering customer-centric solutions
Experience driving solution development through big-picture solution development
Ability to serve as a team mentor, and coach employees at lower levels

FD21

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

For positions in this location, we offer a base pay of $168,900 - $295,600, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

ServiceNow Glassdoor Company Review

4.5

ServiceNow DE&I Review

4.6

CEO of ServiceNow

Bill McDermott

Approve of CEO

Average salary estimate

$232250 / YEARLY (est.)

min

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$168900K

$295600K

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What You Should Know About Senior Staff Inbound Product Manager, ServiceNow

Join the incredible team at ServiceNow as a Senior Staff Inbound Product Manager and be part of a journey that's transforming how the world works! Based in sunny San Diego, California, you will play a critical role in shaping our innovative offerings while leveraging cutting-edge AI technology. With over 12 years of software product management experience under your belt, you'll partner with the product strategy team to set ambitious goals for our growth toward $10B+ in revenue. This role isn’t just about management; it’s about ownership. You’ll take the lead in communicating product priorities and guiding cross-functional teams to bring our high-quality products to life. Your expertise in integrating usability studies, market trends, and customer insights will be vital in shaping product requirements that enhance user satisfaction. At ServiceNow, we value creativity, curiosity, and collaboration. Your ability to break complex problems into clear, understandable requirements will be key to driving our success. If you're looking for an opportunity to mentor the next generation of product managers while fostering an environment that welcomes diverse perspectives, we’d love to hear from you! Together, let’s make the world work better for everyone. This is your chance to make a significant impact while enjoying a competitive salary package, including benefits and equity opportunities. Let's embark on this exciting venture together at ServiceNow!

Frequently Asked Questions (FAQs) for Senior Staff Inbound Product Manager Role at ServiceNow

What are the main responsibilities of a Senior Staff Inbound Product Manager at ServiceNow?

The Senior Staff Inbound Product Manager at ServiceNow plays a pivotal role in product strategy and development, ensuring that products meet quality standards while aligning with customer needs. Responsibilities include communicating product priorities, guiding projects through development, integrating research into product requirements, and assuming ownership of product outcomes across organizational boundaries.