Sr. Director, Global Industries and Strategic Growth, Strategic initiatives

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

The Role

The Sr. Director, Strategic Initiatives will serve as the right hand for the President, Global Industries & Strategic Growth to lead the development and implementation of strategic priorities to drive incremental growth for our most strategic customers. A successful candidate will lead a significant amount of partnership and collaboration with several stakeholders across the organization, including Product, Marketing, Sales, Global Partners & Channels, Solutions Consulting, Learning Enablement, Operations and Strategy.

This leader is not afraid to "roll up their sleeves" and is equally comfortable devising multi-year strategies and updating an implementation tracker with the status of strategic initiatives. S/he thrives in a high growth, fast-paced environment, and can maintain a 'north star' point of view despite managing the urgent requests of a given day. A typical day involves equal parts brainstorming how to solve short and long-term challenges facing our organization and customers, leading cross-functional pod work to drive better, tangible customer outcomes; working with ServiceNow leaders on key cross-functional initiatives, partnering with finance and sales ops on budget and future resourcing plans; and, developing and delivering executive-level communications and content for showcasing technology-led business transformation to executives. S/he will maintain a pulse on broader ServiceNow and Global Sales priorities, programs, and communications, and advise on ideal messaging, channels and approaches with

the goal of delivering the best possible action and organizational outcome for employees, customers, partners, and other stakeholders. S/he plugs in seamlessly to a more complex motion and figures out how to best align Global Industries and Strategic Growth in relevant forums by working as a partner to other stakeholders. We're looking for a remarkable storyteller, transformational thinker, visual communicator, and creator of at-scale programs - a true strategic partner!

What you’ll do:

· Serve as strategic partner to President, Global Industries and Strategic Growth, while liaising and extending our strategy with executives and partners

· Oversee Global Industries & Strategic Growth strategy development, including prioritization, business case development, resourcing, content & messaging, and syndication with key partners

· Run a best-in class business, including key operating cadences and forums, executive content, and org priorities and OKRs

· Connect strategy to execution: Drive analyses and recommendations on customer targeting across multiple teams for GTM effort prioritization

· Drive best-in-class end-to-end management for initiatives that drive growth and operational excellence for identified key initiatives

· Optimize for the President Global Industries & Strategic Growth’s (as well as other key executives within the organization’s) time with external, customer-facing engagements and internal meetings

· Oversee the governance and rigor for all customer engagements associated with the President of Global Industries & Strategic Growth

· Improve operational excellence through identification and execution of initiatives that create efficiency, remove obstacles, or create improved processes and approaches to the business

· Build relationships with internal and external business partners to identify and leverage trends, topics and opportunities that align with the overarching strategy on our Path to $20B+

· Build consensus with cross-functional collaborators, including proper hand off to relevant stakeholders for execution of strategic initiatives

· Develop compelling recommendations, communicated in high-quality output & growth results

· Leverage listening or evaluation tools, analyze insights, and iterate plans and leadership messaging accordingly

· Partner with HR and finance to ensure appropriate budget planning, T&E tracking, and hiring targets are consistently on track and met to deliver on growth KPIs

To be successful in this role you have:

· 12+ years of experience in a business management, consulting or senior leadership in industry, with proven success in guiding strategy and execution of at-scale customer-first transformations

· The ideal candidate is a highly motivated and organized individual with exceptional communication skills and judgment.

· Must be a resourceful, self motivated leader with an entrepreneurial mindset.

· Team player with a “win as a team” mentality.

· Prior management experience leading teams in fast paced environments.

· Outstanding interpersonal, verbal, and written communication skills.

· Ability to take and give feedback and consistently work to achieve better results.

· Ability to maintain confidentiality, with a dependable and consistent work ethic.

· Strong collaboration skills, with an ability to influence multiple stakeholders.

· Builds mutual trust, respect and cooperation among team members and executives

· Experience in planning and leading strategic initiatives, with an emphasis on storytelling/narrative development, program management, and communication

· Demonstrated ability to advise and influence senior leaders on strategy, messaging and customer engagement

· Experience in organizing and directing multiple teams / departments

· Resourceful, self-motivated and able to prioritize independently shifting workloads in a dynamic, high growth environment

· Agile business mind, focused on both developing creative solutions and seeing them through

· Adept ability to work in a matrix organization structure with a highly distributed team, leading through influence and relationship-building

· Advanced skill level in designing and building in MS Powerpoint and Excel

· Bachelor's and/or Master's degree in Business, English, Communications, Marketing or related field

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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