Sr. Sales Commissions Analyst

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.

We’re disruptive. We work hard but try not to take ourselves too seriously.  We are highly adaptable and constantly evolving.  We are passionate about our product, and we live for our customers.  We have high expectations and a career at ServiceNow means challenging yourself too always be better. 
 

We are seeking a Sr. Sales Commissions Analyst to join our Sales Compensation organization to help build out compensation and operations capability.

The ideal candidate must have a “can do” attitude and be flexible and adaptable, as well as being able to dive deep into the details and partner and communicate effectively with all levels of the organization. A proactive, self-starter that takes responsibility to develop, own, and drive key workstreams on behalf of supporting the business. 

Core responsibilities include: 

Lead, organize, and manage business operations for the global Sales Compensation function, including handling executive-level special projects and working collaboratively and cross-functionally with other global functions and business teams. The global Sales function interacts with virtually every aspect of the company, with some members embedded within other teams. This is a highly matrixed organization operating in a dynamic, high-growth global business environment.  

Senior Sales Compensation Analyst (IC3)

• Maintain processes and procedures to support accurate and timely sales commission’s analysis for all payments generated out of ICM (Varicent).
• Responsible for the administration of set-up of new hires, quotas, and distribution of sales compensation plans within ICM (Varicent).
• Provide regular support and training to the users of the ICM (Varicent) tool.
• Responsible for reconciling all closed deals on a monthly basis to our in house CRM tool.
• The point of contact to answer and resolve questions regarding commission related issues
• Validate commission calculations with Sales compensation plans, draws, credits, etc.
• Prepare and review month end accounting reconciliations for commissions.
• Ensure accurate and appropriate recording and analysis of deferred commissions in the financial statements.
• Ensure financial records are maintained in compliance with approved policies and procedures.
• Assist in ensuring all financial reporting deadlines are met, help maintain checklists and calendars.
• Monitor the implementation and maintenance of accounting control procedures

Qualifications 

In order to be successful in this role, we need someone who has:

• Bachelor’s degree from three-year college or university
• 4+ (for IC3) years relevant industry accounting experience, including process and system experience
• Prior SaaS or software industry experience, commissions experience, and a general understanding of revenue recognition preferred
• Demonstrates ability to drive the month-end accounting close process
• Good verbal and written communication skills
• Ability to manage projects and deadlines, organized and efficient.
• Demonstrates a serious commitment to accuracy and quality while meeting goals.
• Proficient in excel and data entry systems, primarily ICM (Varicent)
• High degree of ownership, willing to take on tasks and projects outside of immediate responsibilities.
• Team player, dependable and flexible.
• Attention to detail in all areas.

We provide competitive compensation, generous benefits, and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.

Work Personas 

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer 

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations 

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations 

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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