Sr Technical Product Manager – Contract Lifecycle Management

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

What you get to do in this role:   

As a Technical Product Manager, you will play a critical role in driving the success of our Contract Lifecycle Management products by bridging the gap between technology and business objectives. You will be responsible for defining and managing the product roadmap, gathering, and prioritizing product requirements, and collaborating with cross-functional teams to ensure the successful development and launch of the products. Your focus will be on delivering innovative, high-quality solutions that meet the needs of our stakeholders and align with the company's strategic goals. 

What you get to do in this role: 

• Partner with business department and sub-department leaders to make immediate and lasting impacts to the way we work 

• Assist the Director, IT Applications, Legal & ARC, along with business department heads, in creating the CLM strategy and budget needs 

• Lead cross-functional teams to meet business outcomes, design workflows, software implementations, and manage incidents 

• Help craft the future look, feel, and functionality of ServiceNow’s commercial CLM implementation 

• Work with internal customers and suppliers at all levels and responsibilities 

Key Responsibilities: 

1. Product Strategy and Roadmap: 

• Develop and communicate a clear product vision and strategy aligned with the company's overall objectives. 

• Create and maintain a product roadmap that outlines the key features, enhancements, and milestones for the product's evolution. 

1. Requirement Gathering and Prioritization: 

• Collaborate with stakeholders, to gather and prioritize product requirements. 

• Define user stories, use cases, and acceptance criteria to guide the development process. 

1. Technical Understanding: 

• Possess a deep understanding of the technology stack, architecture, and technical constraints associated with the product. 

• Collaborate closely with engineering teams to ensure the technical feasibility of product features. 

1. Cross-Functional Collaboration: 

• Work closely with cross-functional teams, including development, UX design, quality assurance, and operations, to ensure successful product delivery. 

• Foster effective communication and collaboration among team members. 

1. Product Development Oversight: 

• Monitor and track product development progress, ensuring that it stays on schedule. 

• Make critical decisions and trade-offs to meet project objectives. 

1. Performance Metrics and Analysis: 

• Establish key performance indicators (KPIs) to measure the product's success and iterate based on data-driven insights. 

1. Customer Feedback and Iteration: 

• Gather and analyze stakeholder feedback to identify opportunities for product improvement. 

• Iterate on product features and enhancements to address stakeholders needs and pain points. 

To be successful in this role you have:

• Bachelor's degree in a relevant field (e.g., Computer Science, Engineering, Business) is required.  

• Possess 8+ years of experience as a Technical Product Manager or similar role in the technology industry. 

• Experience in prior implementation of commercial (not procurement) Contract Lifecycle Management systems is required 

• Strong technical background and the ability to communicate effectively with development teams. 

• Excellent organizational skills. 

• Proficiency in product management tools and methodologies (e.g., Agile, Scrum). 

• Strong analytical and problem-solving skills. 

• Exceptional communication and leadership abilities. 

• Ability to adapt to changing priorities and work in a fast-paced environment. 

This Technical Product Manager role is pivotal in shaping the success of our technical products. If you are a strategic thinker with a passion for technology and a knack for driving innovation, we encourage you to apply and join our dynamic team. 

FD21

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas 

We lead with flexibility and trust in our distributed world of work. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here. 

Equal Opportunity Employer 

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations 

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations 

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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