Staff Platform Architect

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it. 

Ultimately, we strive to make the world work better for our employees and customers—when you work in ServiceNow Digital Technology, you work for them.

Emerging Technology Group (ETG) is ServiceNow’s DT internal incubation group. Being customer zero for ServiceNow products we ensure the products works for us internally and delivers value as it gets in hands of our customers. With AI everywhere we are responsible for advance technology services which cuts across the enterprise like Search, Conversational Interfaces, Automation, and helping our DT developers to be productivity to build enterprise grade products on ServiceNow Platform. We are focused on accelerating innovations and developing new concepts, forward-thinking solutions and products leveraging ServiceNow’s Intelligent platform. 

The Role:

The ServiceNow Platform Architect is a hands-on role, responsible for helping our stakeholders establish a strong technical foundation in the ServiceNow Platform and design solutions that drive business outcomes. This entails establishing and supporting best practices around Enterprise Search strategy, technical governance, content, micro services and the overall health of the platform.  This role interfaces with the business stakeholders, product owners, enterprise architects and development teams in designing solutions, implementation, and on-going operations related to ServiceNow solutions.

An ideal candidate will have experience working as an enterprise architect with a successful track record focused on technology strategy, governance, data and solution design. They will have demonstrated the ability to become a trusted advisor to senior executives and facilitate stakeholder success from strategic or annual planning functions including business value identification, road mapping, as well as advising and defining successful execution strategies including governance frameworks and managing large enterprise programs.

What you get to do in this role:

• Developing strong relationships with the business leaders to understand the stakeholder’s vision and how ServiceNow plays in their digital transformation journey. Translate business objectives to outcomes through the visual roadmap.
• Interact with other architecture personnel (enterprise and solution) Enterprise architecture to: 
  • Analyze and translating translate business information and technical requirements into an architectural blueprint that outlines solutions to achieve complex business objectives
  • Establish and advise on the technical governance related domains and associated processes
• Work with the business stakeholder teams to establish delivery operating model governance to ensure successful go-lives, end-user adoption and on-going support
• Guide the stakeholders through a prescriptive solution design and manage through the technical implementation decision points
• Define solutions across the platform that align to delivered capabilities

To be successful in this role you have:

• Bachelor’s degree in computer science, engineering, or a related technical discipline.
• 8+ Years of technical program management experience managing complex cloud-native products, applications, and platforms 
• Deep understanding of Systems Engineering principles in product development
• Ability to Identify business objectives and develop outcome-focused roadmaps
• Enterprise Architecture Experience
  • Enterprise or Solution Architect role and/or relevant experience.
  • Data modeling, core data design, security, integrations, configuration management
• Prior experience with developing and delivering technology projects or products
• Experience managing projects across cross functional teams in multiple geo-locations, building sustainable processes and coordinating release schedules
• Expertise in rapidly standing up processes and collaborative platforms like Share point, and building reports and dashboards
• Ability to learn fast and master technical subjects and technologies relevant to the program.
• Strong planning, scheduling, and organization skills. 
• Excellent verbal and written communication skills. 
• Ability to work in a fast paced, dynamic, and fun team environment.
• Team player attitude and willingness to work across the organization and company to continue improving the way we serve our customers. 

Preferred Qualifications/Skills:

• Master’s degree in computer science, engineering, or a related technical discipline.
• Experience working directly with machine learning technologies, statistical systems, or big data platforms
• Basic knowledge and some exposure to Generative AI landscape and Large Language models highly desirable
• Prior experience with ServiceNow products and/or processes
• Proven results from establishing and optimizing software engineering processes for different organizations/environments
• Experience in a start-up environment is beneficial. 

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Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas 

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer 

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations 

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations 

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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