Services Technician

Provide troubleshooting / break fix support for the following equipment:

• CCTW – DVR and cameras
• Audio systems
• Access control
• Edge network – WAN, LAN and WAP §Support for ISP circuits not included as the individual club owners are responsible for circuits.
• Staff tablets
• Experiential lighting system
• Windows and Apple Computers
• Mobile Device Management platform (iPads)
• Modify audio to audio/video systems
• Tailgate systems (Sensor)
• Client proprietary member applications
• Client proprietary access control platforms
• Initiate hardware replacement through processes.
• Review and solve Level one escalations.

Days of Operation: Monday - Sunday

Hours of Operation: 24x7x365

Leverage Insight’s ITSM tool for ticket management

Provide English-only language support

Services conducted:

• virtually via a remote resolution team
• virtually via Client site-based resolution team

Commit to a scheduled and assigned rotation on-call

Support Session : 45 minutes or less

Tools used: Service Now; Jabber (international dialing); Meraki; Unfi Portal Particle; Microsoft Azure; O365; CradlePoint; TeamViewer; CMS Compass; MS Teams for collaboration

Network + - would be highly recommended.

On call includes a 6-week rotation: Receiving calls after business hours and weekends that are considered business critical. Weekend work is working actively estimated 8 hours Sat and Sun supporting service desk level 1 along with critical calls.

*$30-$35/hr depending on experience*

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Posting Notes: Remote || Arizona (US-AZ) || United States (US) || None || None || Remote ||