Pro Product Technical Specialist

As a Pro Product Technical Specialist at ServiceTitan, your primary responsibilities include managing a book of business in collaboration with Customer Success Managers, analyzing product adoption data to identify actionable insights, and fostering strong relationships with the Pro Implementation and Account Management teams. You'll focus on optimizing the ongoing customer experience through specialized support and aligning product utilization with client needs.

To qualify for the Pro Product Technical Specialist position at ServiceTitan, candidates should ideally have over 2 years of experience managing multiple accounts or 1 year in a relevant role within the home services industry, such as a General Manager or Operations Manager. A Bachelor’s degree is preferred, alongside strong communication, organizational skills, and a proficient understanding of value drivers in recurring revenue business models.

The working environment for a Pro Product Technical Specialist at ServiceTitan is dynamic and fast-paced. This remote role allows for a flexible approach to work while emphasizing collaboration with cross-functional teams. You'll have the opportunity to contribute significantly to customer success while fostering a culture of continuous improvement and innovation within the company.

ServiceTitan is committed to supporting career growth through a variety of programs, including comprehensive onboarding, leadership training for Titans at all levels, and ample opportunities for personal development. The company also rewards great work through various recognition channels, ensuring that every Titan can feel valued and supported in their career journey.

The expected salary range for a Pro Product Technical Specialist at ServiceTitan for candidates residing in the United States is between $65,200 and $86,800. Compensation varies based on individual qualifications, experience, and location, with additional benefits, bonuses, and equity offered as part of the total compensation package.

In your response, highlight specific instances of managing various accounts where you successfully drove customer success and product adoption. Discuss the strategies you used to organize your workload, how you prioritized tasks, and the outcomes achieved, showing your ability to manage multiple projects effectively.

When answering this question, illustrate your familiarity with data analysis tools and methods. Provide an example of how you analyzed adoption data to uncover insights or trends, and detail the actionable steps you took based on your findings. This demonstrates both your analytical skills and your customer-centric approach.

Share a specific anecdote where you identified a customer's need or pain point and took initiative to enhance their experience. Discuss the steps you took to address the issue, the collaboration involved, and the positive feedback or results received afterward, showcasing your commitment to customer success.

Highlight your interpersonal skills and strategies that help you connect with customers effectively. Discuss how you create a high-trust environment, maintain open lines of communication, and ensure that customer needs are consistently met, emphasizing your relationship-building expertise.

Discuss your conflict resolution skills and how you approach customer dissatisfaction. Emphasize the importance of listening to the customer, identifying the root cause of their dissatisfaction, and taking proactive steps to turn the situation around, ensuring that the customer still feels valued and heard.

Focus on your passion for continuous learning and adaptability. Explain how you thrive under pressure by staying organized, motivated, and focused on delivering exceptional service. Providing personal examples of previous experiences in high-energy environments can make your answer more relatable.

Articulate your understanding of accountability and how it applies to serving customers. Provide examples of times you've taken ownership of a project or customer's experience, demonstrating your commitment to ensuring their success even when facing challenges.

Explain your approach to decision-making when faced with competing priorities. Discuss techniques you use to assess urgency and importance, such as tracking deadlines, using project management tools, or applying data-informed strategies, ensuring a systematic approach to your workload.

Discuss the significance of collaboration, communication, and feedback. Share examples of how you've worked effectively with other teams to enhance customer experiences and provide insights to improve product offerings, highlighting your team-oriented mindset.

Express your enthusiasm for the company's mission and values, while highlighting how your skills align with the role. Discuss aspects of ServiceTitan that resonate with you, such as their commitment to diversity and inclusion or their innovative approach to the service industry, reflecting your genuine interest in being part of the team.