Account Manager

About Sesame

Sesame is the home for Americans searching for high-quality, high-value health care. The Sesame marketplace brings millions of Americans access to the healthcare they need at affordable, direct-to-patient pricing.

Customers on our platform love that they can get high-quality care quickly and easily for a fair price. Clinicians on our platform share our vision for giving people a better way to get the care they need without the current healthcare system's stress, frustrations, and financial challenges. We have raised $75 million in capital from leading investors including GV and General Catalyst, and continue to invest in scaling our marketplace!

About You

You're an analytical, personable, and meticulously organized recent graduate with a demonstrated interest in healthcare, tech, or consumer businesses. You're also up for a challenge, love starting from scratch, and are hungry to join an early-stage company poised to scale. You will be responsible for helping us hit the ground running on launch and as an early hire, you'll also get a front-row seat to the action.

• Serve as the main point of contact between Sesame and its doctors, working closely with the Customer Service team to address issues and updates promptly
• Work across the accounts and broader provider team, supporting engagement and different sales strategies
• Establish a trusted relationship with our doctors, managing their experience as they move through the engagement lifecycle
• Lead the onboarding process for our provider accounts Work closely with our sales team to establish key processes through the sales lifecycle to ensure a successful onboarding experience
• Provide feedback to the product management and engineering teams to help improve Sesame’s core products
• Support strategic initiatives and engagement as needed

• 1-4 years of experience in a sales, account management, customer service, or similar client-facing role
• Previous experience in healthcare fields preferred
• Excellent communication skills
• Strong analytical skills with attention to detail
• Ability to develop and standardize operational processes from scratch to constantly improve efficiency
• Comfortable with technology and able to learn new systems quickly
• Ability to work collaboratively and work in a cross-functional capacity 
• Highly self-motivated and able to prioritize and manage multiple tasks with varying deadlines
• You care about making seeing a doctor easier and more wallet-friendly for everyone
• You are based in Eastern Standard Time zone (ET)