Customer Service Advocate (M-F 12:30-9pm)

Job Title: Customer Service AdvocateAbout Us:We were founded in 1993 on the simple belief that we can solve the insurance industry’s most challenging problemswith innovative solutions and extraordinary service. We have proven it, and we strive to outdo ourselves every day.As one of the leading international travel insurance and specialty benefit management companies in the world, we service over 800,000 customers each year. Our customers include international travelers, US government agencies, corporations, foreign governments, and insurance companies.Seven Corners is a fast-paced, innovative company with a diverse and growing global workforce made up of the best and brightest talent.Our values drive all of our decisions and actions. They guide how we treat each other and our customers. These beliefs are the heart of our company culture, and they define what it means to work with Seven Corners.Our Culture:Our culture is what makes us who we are. The difference is obvious – the feeling you get when you walk through our doors, the passion we bring to creating innovative solutions, and the hospitality we demonstrate when we go the extra mile. Our culture lays the foundation for the work we put forward. We work as a team to provide the best experience for our customers as we provide peace of mind for those away from home.Our Values:Customers Come First. Everything we do, from communication with our customers to bringing innovation to the insurance industry, is done with the customer in mind. We seek to put the customers first in every aspect of our work.We Innovate. The insurance industry is always changing and evolving. We work to set the standards and remain at the leading edge of the industry.We Do the Right Thing. As a company, a team, or as individuals, we will do what is right. We make sure that we are acting in accordance with the laws and standards in which we operate, as well as maintaining our own values and standards. We greatly value honesty and integrity and we always aim higher.We Own the Solution. We provide solutions to the issues that arise in the modern world, and we empower individuals to take ownership of situations and see things through to the end.We Are Precise. We handle complicated situations and questions from our customers and from within Seven Corners, and we always handle these as precisely as we can, providing accurate and detailed responses, so that we can provide solutions efficiently – the first time.What you will do here:As a Customer Service Advocate, our customers will look to you for information about their policies, claims, benefits, basic policy changes and emergency assistance services. You will utilize strong communication skills to help our customers feel safe during their travels. You will be responsible for solving problems and making sound decisions while assisting customers with inquiries.This is the entry-level role on our team. We are looking for a self-starter who is service-oriented and possesses the capacity to manage multiple tasks simultaneously in a fast-paced and challenging environment. You must be focused on connecting with our customers and improving the customer experience.Key Responsibilities:• Provide exceptional service and hospitality to every customer• Strive to meet departmental goals, standards and service levels• Assist our customers with inquiries, such as policy benefits, claim status, explanations of claim resolutions, policy changes (basic changes, trip date changes, rate affecting changes) and triage• Develop de-escalation techniques to ensure a positive experience for the customer• Support our Assist team with initial triage of calls and cases• Support the Customer Experience Department and participate in meetings• Communicate clearly with others at Seven Corners and with our customers• Understand our Core Values, and demonstrate those values to your coworkers and customers• Be kind, caring and empathetic to customers and co-workers• Take ownership of your work, and see tasks through to completion• Become proficient in all Seven Corners systems• Gain a thorough understanding of our policies and procedures• Know where to find answers to your questions and what resources are available• Seek out training and certifications that will help the team grow• Welcome new tasks with a great attitude• Work a minimum of two holidays every calendar yearWhat you already know and have done:• Experience managing daily work queues in a call center• Experience with multi-tasking in a structured work environment• Experience with handling confidential and proprietary information• Experience answering customer service calls, chats and emails with an interest in helping others• Strong organizational skills and the ability to prioritize tasks• Strong verbal and written communication skills• Ability to perform duties with speed and accuracy without constant supervision• Microsoft Office experience with strong keyboarding speed and accuracyIdeally you have:• Bachelor’s degree preferred• Multiple language fluency is a plus, but is not requiredSeven Corners hires for culture fit over technical skills and experience. If you have the aptitude and attitude, we can help you grow your career through training, mentoring, and being around other extraordinary employees.Learn more at https://www.sevencorners.com/corp/careers!Seven Corners, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with disability.