Job details

Customer Success Specialist

SevenRooms is seeking a Customer Success Specialist to enhance customer engagement and ensure the success of our hospitality platform. This role is pivotal in building relationships and delivering value to our customers.

Skills

Strong written and verbal communication
Technical aptitude with customer support systems
Ability to manage fast-paced environments
Analytical skills for data-driven decision making

Responsibilities

Manage a high velocity book of business ensuring customer health
Maintain data integrity to track account metrics
Provide technical solutions for product adoption and troubleshooting
Collaborate cross-functionally to drive customer engagement

Education

Bachelor's degree in a related field preferred
Relevant certifications are a plus

Benefits

Unlimited paid time off
Equitable compensation and equity options
Monthly stipend through Roomie’s Choice program
Training and professional development opportunities

To read the complete job description, please click on the ‘Apply’ button

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3.9

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CEO of SevenRooms

Joel Montaniel

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By SevenRooms

SevenRooms is on a mission to help hospitality operators own, analyze and optimize every step of the guest journey. Our tools empower operators to increase revenue and retention by leveraging data to build direct relationships, deliver exceptional...

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FUNDING

Private

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Mid-Level

INDUSTRY

Enterprise Software & Network Solutions

TEAM SIZE