Job details

Manager, Customer Support

Seeking a dynamic and experienced Manager, Customer Support to lead our APAC customer support team, ensuring timely and effective support for our customers.

Skills

Leadership
Customer service
Communication
Analytical
Problem-solving
Software tools proficiency

Responsibilities

Lead, mentor, and manage a team of customer support representatives
Develop and implement processes to enhance team efficiency
Monitor team performance through key metrics
Demonstrate product expertise as Subject Matter Expert
Collaborate cross-functionally with other departments
Analyze support data to improve customer experience
Contribute to customer support strategy aligned with company goals

Benefits

Flexible working schedule
Equitable compensation and equity opportunities
Employee recognition programs
Training and professional development opportunities

To read the complete job description, please click on the ‘Apply’ button

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By SevenRooms

SevenRooms is on a mission to help hospitality operators own, analyze and optimize every step of the guest journey. Our tools empower operators to increase revenue and retention by leveraging data to build direct relationships, deliver exceptional...

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FUNDING

Private

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Senior

INDUSTRY

Enterprise Software & Network Solutions

TEAM SIZE