Job details

Outreach Specialist - Remote

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Job Description:

Sharecare is the leading digital health company that helps people – no matter where they are in their health journey – unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit

www.sharecare.com

Job Summary:

Under the general supervision of the Operations Manager, the Outreach Enrollment Specialist has the primary responsibility of scheduling members for enrollment into an eligible care management program. The Outreach Enrollment Specialist supports the implementation and delivery of Sharecare’s VBCM program by providing high quality telephonic/digital enrollment with members in a virtual call center environment. The VBCM program is based on patient centered model to help improve a member’s total well-being and do so in an appropriate, efficient, and cost-effective manner The position requires excellent sales skills, telephonic communication, and customer service skills.

Schedule: Monday - Friday, 8:30am – 5:00pm CT.

Position Start Date: June 2, 2025. Due to the structure of training, new hires are unable to miss any days for the first 30 days of employment.

Essential Job Functions:

Utilizes automated dialer on internal telephony system to make outbound enrollment calls to members Outbound calls are a primary responsibility with productivity and quality metrics determined by leadership.

Thoroughly and accurately explains the VBCM program and schedules appointments between member and Care Manager using shared calendar.
Utilizes email to communicate confirmed appointments and modify appointments as needed.
Accurately collects, inputs and updates data provided by members into the appropriate system in a timely manner as appropriate and on an as needed basis.
Provides clerical support to the CF Value Based Care Management program as needed.
Cross-trained to provide administrative support to all members of the team.
Complete necessary training to support role
Actively participate in team huddles and meetings when presence is requested
Processes data and maintains confidentiality of all sensitive information.

Specific Skills/ Attributes:

Well-versed using computers and familiar using Microsoft Outlook, Excel and Word.
Ability to work effectively with all levels of management and other colleagues, demonstrating initiative, mature judgment, and customer service excellence.
Strong communication (verbal and written) skills.
Must possess high degree of professionalism, adaptability, and strong customer service skills.
Demonstrated ability to be professional, self-directed, highly organized, multi-tasked capable, and proficient in problem solving skills.
Must demonstrate resilience and effectively work in a fast-paced environment with frequently changing priorities, deadlines, and workloads that can be variable for long periods of time.
Proven success in influencing outcomes in customer service environment.

Qualifications:

High school diploma required.
Minimum of one year experience in sales driven, call center and/or customer service environment.
Experience in clinical environments preferred.

Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.

Average salary estimate

$45000 / YEARLY (est.)

min

max

$40000K

$50000K

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What You Should Know About Outreach Specialist - Remote, Sharecare

Are you looking for an exciting opportunity to make a difference in people's lives from the comfort of your own home? Look no further! Sharecare is seeking an Outreach Specialist to join our dynamic team. As the leading digital health company, we help individuals manage their health journeys seamlessly. In this remote position, you'll play a vital role in our Value Based Care Management (VBCM) program by scheduling members for critical enrollment into eligible care management solutions. With your top-notch sales skills and exceptional telephonic communication, you will thrive in a virtual call center environment. Your day will involve making outbound calls to engage members, explaining our innovative programs, and setting up appointments with Care Managers—all while ensuring high quality, compassionate care. You'll be a crucial part of a supportive team dedicated to enhancing well-being across communities. The job requires a high school diploma and at least one year of experience in a sales-driven call center or customer service environment. If you are ready to take the next step in your career and help others achieve their health goals, apply now to join Sharecare as our next Outreach Specialist!

Frequently Asked Questions (FAQs) for Outreach Specialist - Remote Role at Sharecare

What are the main responsibilities of an Outreach Specialist at Sharecare?

As an Outreach Specialist at Sharecare, your primary responsibility will be to schedule members for enrollment into eligible care management programs. You will handle outbound calls using an automated dialer to explain our Value Based Care Management (VBCM) program effectively and set appointments with Care Managers. Additionally, administrative tasks are part of the role, including data entry, maintaining confidentiality, and participating in team meetings.