Operations Manager - Inside Sales
Job Summary
The Inside Sales Operations Manager – Dedicated will support Account Executives. This role is responsible for administering operational tasks for sales teams as they relate to onboarding new customers and new lines of business opportunities, as well as maintaining relationships with existing customers.
This position will report into the Inside Sales Manager - Operations within the Inside Sales department.
About Us
Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $14 billion global provider of IT solutions and services.
Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 6,000 of them. If you join our team, you’ll enjoy:
- Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
- Continuous professional growth and leadership opportunities.
- Health, wellness, and financial benefits to offer peace of mind to you and your family.
- World-class facilities and the technology you need to thrive – in our offices or yours.
Responsibilities
Include, but are not limited to:
- Business Intelligence (BI) Reporting assistance and regional data analysis
- SharePoint site documentation management and maintenance
- Escalation of issues and concerns to appropriate leadership
- Assist Account Executive with current and new business unit initiative planning
- Maintain customized SHI.com catalogs for customers
- Checking that all Partner Services opportunities and confirming services have been completed
- Attend customer facing meetings or conference calls for project/solution requirement gathering
- Tracking to ensure all functional specifications of project are accurately documented and meet customer business requirements using OneNote, MS Teams, or SharePoint
- Communicate tracking results to team and customers via emails, BI reporting, Excel, etc.
- Coordinate and oversee new and existing customer roll out plans to ensure process is being followed and is efficient
- Frequently updating customers on progress or issues of orders and services
- Regularly communicate status of work to manager via 1 on 1s, OneNote updates, team meetings, etc.
- Execute sales work procedures in conjunction with sales teams
- Communicate instructions on internal process for new and existing work to inside sales teams
- Communicating with sales teams and warehouse employees regarding all Integration Center projects and ensuring all aspects of projects are completed within customers deadlines
Qualifications
- Bachelor's degree or minimum 2 years of relevant inside sales experience in a corporate or office setting
- Strong understanding and working knowledge of sales structure and processes
Required Skills
- Capable of driving projects to completion while overcoming internal and external barriers
- Strong verbal and written communication skills
- Ability to learn fast and absorb knowledge on a daily basis
- Able to adapt quickly to changes and work as part of a team in a fast-paced environment
- Excellent multi-tasking and organizational skills
- Able to be confident and assertive
- Ability to overcome internal and external barriers
- Able to handle multiple issues simultaneously
Preferred/Qualifications Skills:
- Experience with the following applications is helpful, but not required:
- Microsoft Dynamics AX and CRM
- Microsoft Office applications, in particular Outlook and Excel
- Microsoft Office SharePoint
- Microsoft Office OneNote
- Microsoft Business Intellance
- Knowledge of warehouse structure and Configuration services is a plus
- Knowledge in product Catalog
- Sales Experiance
Additional Information
- The estimated annual pay range for this position is $50,000 - $85,000. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
- Equal Employment Opportunity – M/F/Disability/Protected Veteran Status.
Average salary estimate
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