Job details

POS Support Representative II

Shift4 is redefining commerce by simplifying payments ecosystems worldwide. They are looking for a POS Technical Support Representative to help diagnose and resolve customer issues related to POS systems.

Skills

Problem-solving skills
Excellent communication skills
Ability to handle multiple tasks
Proficient in relevant computer applications
Familiarity with Microsoft Office Suite

Responsibilities

Identify terminal/POS system problems
Analyze call logs for common trends
Support customer interactions through various channels
Diagnose customer issues by asking probing questions
Collaborate with team members to resolve customer concerns

Education

High school diploma or equivalent preferred

Benefits

Equal opportunity employer

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Shift4 Glassdoor Company Review

3.5

Shift4 DE&I Review

No rating

CEO of Shift4

Jared Isaacman

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By Shift4

Shift4's mission is to empower our partners and customers with a complete payment solution featuring the most secure, reliable, and fastest payment network available, backed by best-in-class technology and support.

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FUNDING

Public

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Mid-Level

INDUSTRY

Computer Hardware Development

TEAM SIZE