Supervisor, Customer Service

Skills

• Time management
• Communication skills
• Organizational skills
• Problem-solving
• Adaptability
• Google & Microsoft Suite proficiency
• Goal-oriented
• Creativity

Responsibilities

• Plan, organize, and supervise daily support operations
• Provide developmental support & guidance to agents
• Build strong relationships with partners and team members
• Manage call center queue and report on KPI metrics
• Implement & maintain departmental policies & procedures
• Measure and maintain customer service and satisfaction
• Manage and schedule training and development for the technical support team
• Resolve problems and guide merchants through corrective steps
• Handle HR functions such as performance evaluations, disciplinary actions, and hiring process
• Manage client expectations surrounding tickets, phone queues, and projects

Benefits