Sales Development Representative

As a Sales Development Representative at ShipperHQ, your key responsibilities will include conducting proactive outreach to inbound trial customers, assessing their needs and challenges, and qualifying them based on various criteria. You'll also manage inbound sales inquiries through calls, emails, and live chats, ensuring that you provide timely responses that encourage engagement. Additionally, you'll collaborate with the sales team to hand over qualified prospects to Account Executives effectively.

To apply for the Sales Development Representative role at ShipperHQ, you should have at least 1 year of experience in a SaaS sales role, specifically focused on inside sales. Familiarity with e-commerce platforms and sales processes is essential. Having a background in the service industry can be advantageous, as it demonstrates your ability to connect with people. A motivated and adaptable mindset is crucial, as you'll be taking on diverse challenges regularly.

At ShipperHQ, we are committed to fostering a culture of growth and development. As a Sales Development Representative, you'll gain invaluable experience and insights that can propel you into an Inside Sales Representative role or other career paths within the company. Our agile and collaborative environment ensures that you will learn and develop skills at an accelerated pace, enabling you to take on more responsibilities and advance your career.

The working environment for a Sales Development Representative at ShipperHQ is dynamic and fast-paced. Our team operates collaboratively, with open communication and a focus on results. The role allows for both remote work and a hybrid model, providing flexibility for employees while still encouraging team engagement. You’ll find that no two days are alike, which keeps the work exciting and challenges you to grow continuously.

A Sales Development Representative at ShipperHQ can enjoy a comprehensive benefits package including 22 days of PTO, medical, dental, and vision insurance, a 401k match, and maternity and paternity leave. We believe in a work-life balance that allows you to recharge while still connecting meaningfully with our team and our customers.

As a Sales Development Representative, prioritizing tasks is crucial for maintaining productivity. I typically start by assessing the leads based on their engagement levels and potential value to the company. High-priority inbound inquiries are addressed first, followed by scheduling outreach to warm prospects, ensuring that I stay organized and focused on generating results.

In my previous role, I successfully qualified a lead by first understanding their business needs through a series of questions during an initial call. By identifying their challenges with shipping logistics, I was able to position our solution effectively, leading to a successful handover to the sales team for further engagement.

Building rapport with potential clients starts with genuine curiosity and listening. I take the time to understand their business challenges and goals, which helps establish trust. I also share relevant insights or articles that might benefit them, demonstrating that I am invested in their success and not just making a sale.

I remain updated on industry trends and product knowledge through continuous learning—subscribing to industry newsletters, attending webinars, and participating in relevant training sessions. Networking with peers and engaging in professional online communities also significantly enhance my understanding of the evolving e-commerce landscape.

One of the most significant challenges in the Sales Development Representative role is maintaining motivation during cold outreach. Rejection is part of the sales process, and I combat this by focusing on the potential impact our solutions can have on the customer’s business, which keeps me driven in my outreach efforts.

A memorable time I overcame an objection was when a prospect was hesitant about switching to our service due to perceived complexities. I took the opportunity to address their concerns by breaking down our implementation process step-by-step, providing clear evidence of our successful case studies. This ultimately led them to reconsider and proceed with a trial.

I'm motivated to succeed by the impact my work has on potential customers. Knowing that by identifying and qualifying leads, I can contribute to solving their shipping challenges keeps me driven. Additionally, I love the energy of a fast-paced environment that a role like this at ShipperHQ offers.

In a sales role, managing stress and pressure is vital. I find that maintaining a proactive mindset and setting realistic, achievable goals helps. Additionally, I practice effective time management techniques and incorporate regular breaks to recharge, allowing me to stay focused during high-pressure periods.

In a previous role, our sales team needed to hit a target within a tight deadline. I coordinated with the marketing department to create targeted outreach campaigns. By working closely together—sharing insights and refining our messaging—we successfully exceeded our sales goal and strengthened interdepartmental relationships.

I am excited about the opportunity to work at ShipperHQ because of your reputation as an industry leader in e-commerce shipping software. I value the emphasis you place on collaboration and continuous learning, which aligns perfectly with my career goals and commitment to personal and professional growth.