Key Account Manager

ABOUT US

The ShopBack Group is Asia-Pacific’s leading shopping, rewards, and payments platform, serving over 40 million shoppers across 11 markets.

ShopBack Malaysia, a key regional hub, offers a unique platform for career growth, innovation, and collaboration. Work in a strategic location connected to regional markets, surrounded by individuals who values a collaborative culture embracing diversity, creativity, and cross-cultural experiences.

At ShopBack Malaysia, we offer regional opportunities across Finance, Operations, Creative Design, Marketing, and Sales. Join a platform with unique opportunities to work with markets including Singapore, Australia, Hong Kong, Germany and more!

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• Deliver key value proposition to merchants, driving demand for adoption of best practices
• Work cross function with teams to engage merchants for campaigns and initiatives to achieve commercial outcomes
• Identify feedback, trends and motivations from merchant engagements to develop our internal best practices
• Build a strong relationship and retain exclusive engagement with the merchants
• Strategically grow merchant transactions with a consultative mix of channels, methods and a keen eye to detail
• Owning a strong pipeline of retention and consistent delivery of merchant success and milestones 
• Foster and grow merchant relationships through consistent engagement and ensuring a high quality of service level through a customer centric approach

• At least 1-3 years of experience in key account management
• Exhibit strong awareness of consumer trends in e-commerce with an ability to ideate and execute campaigns to drive growth for the business
• Solution selling: Account growth. Always be looking for new ways to develop, grow and broaden the relationship with the clients.
• Able to think out of the box in conceptualising ideas for merchant acquisition and management – creativity and logical thinking would be key!
• Self-motivated and driven to excel and deliver.
• Must be comfortable with C-level negotiations and have relationships with top decision makers.

PERKS

- Candid and open culture - all the way to the top

- On-the-job learning with structured training

- Talented and driven teammates across the region

- Transparent career progression paths and coaching support

- Fun-filled activities and celebrations all year round

- Competitive compensation and stock options

- Hybrid Work Arrangement & Work-From-Anywhere Benefit