Operations Specialist (Shift hour : 2pm - 10pm)

An Operations Specialist at ShopBack is responsible for overseeing the performance of operations, ensuring KPIs are met, and managing the end-to-end merchant operations for Online Affiliates. The specialist will also lead investigations into operational issues, collaborate with cross-functional teams, and implement strategies to improve productivity and enhance customer experience.

Candidates for the Operations Specialist position at ShopBack should have a minimum of three years of operational experience, preferably in an e-commerce environment. Proficiency in tools such as Salesforce, SQL, and Python is desirable, alongside strong problem-solving and data analysis skills. A collaborative mindset and excellent communication abilities are essential for success in this role.

In the Operations Specialist role at ShopBack, a data-driven mindset is crucial. You will analyze performance and historical data to guide resource management, identify operational gaps, and validate improvements. This analytical approach allows you to drive strategies that enhance operational efficiency and ensure an optimal experience for both merchants and customers.

ShopBack promotes a candid, open, and collaborative culture where feedback is valued and encouraged, making it an ideal environment for an Operations Specialist. The culture emphasizes growth, grit, and speed, inspiring team members to tackle challenges head-on and continuously pursue personal and professional development.

ShopBack offers numerous career progression paths for Operations Specialists, allowing individuals to take on greater challenges that align with their ambitions. This includes opportunities for learning, skill development, and the chance to work on complex projects that make a significant impact within the company.

When answering, provide specific examples of your past roles where you managed operations, highlighting key achievements and how you utilized problem-solving skills to overcome challenges. Emphasize your data-driven approach and ability to collaborate across departments.

Explain your approach to prioritization by discussing how you assess the urgency and impact of tasks. Mention any tools or methods you use to keep track of your priorities, such as task management software or daily to-do lists.

Share specific strategies you have implemented previously, focusing on data analysis, process enhancements, and training initiatives. Illustrate the results of these strategies and how they benefited the overall operations.

Discuss your experience working with various teams and the importance of clear communication. Provide examples of successful collaboration on projects and how you ensured alignment across different functions.

Detail a specific operational issue you encountered, the steps you took to investigate and resolve it, and any cross-functional collaboration involved. This demonstrates your problem-solving abilities and proactive approach.

Mention specific tools you are familiar with, such as Salesforce, SQL, or Python. Discuss how you have utilized these tools in past roles to analyze data and drive operational decisions.

Explain your approach to monitoring KPIs, including regular data collection, performance reviews, and using root cause analysis to address any breaches. Talk about how you communicate these findings with stakeholders to drive improvement.

Talk about your experience managing merchant operations by focusing on the importance of communication with partners, ensuring quality execution, and how you drive strategies that enhance the overall experience for customers and merchants alike.

Discuss your adaptability in a remote or hybrid work environment, including any tools you use for effective communication and project management. Emphasize your discipline and commitment to delivering results, regardless of the work setting.

Express your understanding of ShopBack's core values, such as grit, hunger, and speed. Discuss how you resonate with these values and how they align with your professional ethos and aspirations within the organization.