Deal Acceleration Program Manager (Remote)

• Remote - Americas
• Sales

About Shopify

Opportunity is not evenly distributed. Shopify puts independence within reach for anyone with a dream to start a business. We propel entrepreneurs and enterprises to scale the heights of their potential. Since 2006, we’ve grown to over 8,300 employees and generated over $1 trillion in sales for millions of merchants in 175 countries.

This is life-defining work that directly impacts people’s lives as much as it transforms your own. This is putting the power of the few in the hands of the many, is a future with more voices rather than fewer, and is creating more choices instead of an elite option.

About you

Moving at our pace brings a lot of change, complexity, and ambiguity—and a little bit of chaos. Shopifolk thrive on that and are comfortable being uncomfortable. That means Shopify is not the right place for everyone.

Before you apply, consider if you can:

• Care deeply about what you do and about making commerce better for everyone
• Excel by seeking professional and personal hypergrowth
• Keep up with an unrelenting pace (the week, not the quarter)
• Be resilient and resourceful in face of ambiguity and thrive on (rather than endure) change
• Bring critical thought and opinion
• Embrace differences and disagreement to get shit done and move forward
• Work digital-first for your daily work

About the role

We are seeking a highly motivated and strategic Deal Acceleration Program Manager to spearhead the creation, coordination, and execution of Deal Acceleration programs. In this role, you will be responsible for aligning front-line revenue teams with executive decision-makers, streamlining the risk assessment process, and ensuring that high-impact enterprise deals are closed efficiently. This position is key to driving collaboration across sales, finance, legal, product and executive teams to overcome bottlenecks and accelerate deal velocity. You will own the daily operations of the services, manage escalations, and lead initiatives that directly impact deal success, risk mitigation, and revenue growth. If you are passionate about optimizing sales processes and enjoy driving results across cross-functional teams, we want you on our team.

Key Responsibilities:

• Program oversight: Oversee and facilitate Deal Acceleration programs, ensuring that escalated deals receive the necessary attention and resources.
• Cross-Functional Collaboration: Drive collaboration between front-line sales teams & executive decision-makers to resolve escalations and mitigate risks efficiently.
• Executive Alignment: Ensure clear and consistent communication between sales teams and executives. 
• Deal Escalation Tracking: Track all escalated deals, monitor progress, and drive toward resolution, ensuring that bottlenecks are addressed and risks are mitigated.
• Data-Driven Insights: Leverage CRM data and other tools to provide actionable insights, identify trends in deal challenges, and optimize processes.
• Performance Monitoring: Measure and report on key success metrics, including deal velocity, win rate, revenue impact, escalation resolution time etc. 
• Process Improvement: Identify opportunities to improve workflows, communication, and collaboration tools to increase efficiency and effectiveness.
• Enablement: Provide guidance to front-line sales teams on how to effectively leverage programs, escalate issues, and engage with executive stakeholders.

Qualifications:

• Experience in enterprise sales operations, sales enablement, program management, or a related field, ideally within a SaaS or technology company.
• Proven track record of managing cross-functional teams and driving results in high-pressure, high-stakes environments.
• Strong knowledge of enterprise sales cycles and experience dealing with complex B2B sales processes, risk management, and executive-level communication.
• Excellent organizational and project management skills with the ability to manage multiple escalated deals simultaneously.
• Analytical mindset with experience using data to drive decision-making and process improvements.
• Outstanding communication and interpersonal skills, with a proven ability to build relationships and influence across all levels of the organization
• Proficiency in CRM systems (e.g., Salesforce) 
• Experience with enterprise-level risk assessment and a clear understanding of how to identify and mitigate risks in large-scale deals.