Client Service Specialists - Industrial

A Client Services Specialist at Shorr Packaging plays a crucial role in managing customer orders and ensuring high satisfaction. This includes overseeing product availability, handling logistical details, and coordinating closely with internal teams to facilitate new customer onboarding while maintaining clear communication throughout the process.

To become a Client Services Specialist at Shorr Packaging, candidates should have a high school diploma or GED, with an Associate's degree preferred. Additionally, at least 3 years of B2B customer service experience is recommended. Strong communication skills, problem-solving abilities, and familiarity with logistics and ERP systems like SX.e or Salesforce are also important qualifications.

Shorr Packaging is dedicated to the development of its employees, particularly Client Services Specialists. We offer comprehensive training programs, mentorship opportunities, and the chance to participate in our employee stock ownership plan (ESOP), allowing team members to grow their careers while benefiting from their contributions to the company.

Client Services Specialists at Shorr Packaging typically work in a collaborative, remote environment that fosters teamwork and adaptability. As part of our commitment to a supportive employee culture, our team members can thrive in a setting that allows them to focus on delivering outstanding customer experiences while managing multiple priorities effectively.

Shorr Packaging offers a variety of competitive benefits for Client Services Specialists, including an employee stock ownership plan, comprehensive health benefits, a 401K plan with matching contributions, and a performance-based bonus structure, all within a culture that celebrates employee ownership and teamwork.

In handling difficult customer interactions, it's essential to listen actively, empathize with their concerns, and communicate clearly. For instance, I would summarize their issue, reassure them that I am here to help, and outline the steps I will take to resolve the situation. This approach not only addresses their immediate needs but also fosters a positive relationship moving forward.

Certainly! In my previous role, I was responsible for processing customer orders from initial inquiry to delivery. This included verifying order accuracy, coordinating with logistics to ensure timely shipment, and communicating updates to customers. My focus has always been on efficiency and enhancing the customer experience throughout the process.

To prioritize multiple customer requests, I first assess the urgency and importance of each task. I utilize tools to organize my workload, set clear timelines, and communicate realistic expectations with customers. This not only helps me stay organized but also ensures customers feel valued and informed throughout the process.

Maintaining professionalism while working remotely requires clear communication, setting boundaries, and staying organized. I ensure that my workspace is conducive to productivity, stick to a routine, and utilize collaboration tools effectively to stay connected with my colleagues and clients, projecting professionalism in all interactions.

The most important qualities for a Client Services Specialist include strong communication skills, a customer-focused attitude, adaptability to changing situations, and a proactive problem-solving approach. These qualities ensure that we not only meet but exceed customer expectations consistently.

Building trust with a customer involves active listening, consistently delivering on promises, and maintaining open, honest communication. By demonstrating reliability and a genuine interest in their needs, I can create a foundation of trust that enhances long-term customer loyalty.

Absolutely! In my previous role, a customer reported an incorrect shipment. I quickly analyzed the situation and communicated with the operations team to arrange for the correct product to be sent immediately while also coordinating the return of the incorrect item. This not only resolved the issue swiftly but also helped retain the customer’s trust.

I have extensive experience working with various ERP and CRM systems, including SX.e and Salesforce. I am comfortable managing customer profiles, processing orders, and tracking deliverables through these platforms, which enhances my efficiency and ensures accurate customer service.

To stay motivated in a remote working environment, I establish clear goals, maintain a structured schedule, and take regular breaks to recharge. Engaging with colleagues through virtual meetings also helps me feel connected and motivated to perform at my best.

I am excited about the opportunity to join Shorr Packaging as a Client Services Specialist because I resonate with the company's commitment to customer service and employee ownership. I believe in creating meaningful customer experiences that foster loyalty, and I see Shorr as the perfect place to apply my skills while growing professionally in a supportive environment.