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Client Service Specialists - Industrial

Together, We Own it! Start your employee owner journey with Shorr Packaging.

Shorr Packaging is seeking a Client Services Specialist to join our Industrial Packaging Team. At Shorr, our Client Services Specialists are critical to the success of our business!
 
As part of the Industrial Team, this individual will be the liaison between Shorr and our valued customers to ensure a positive experience every time. Through close collaboration with a variety of internal and external stakeholders, this individual will ensure that our business and sales strategies are executed at a very high level. The Client Services Specialist is critical to Shorr’s success as they are the frontline resource for our customers and can greatly impact the customer experience, retention, and loyalty.

Responsibilities

  • Manage orders including products, quantity, cost, resale, freight terms and requested delivery timing while driving for first contact resolution.
  • Monitor internal reports to ensure customer deliverables are obtained.
  • Coordinate credits and/or replacement product(s)
  • Process invoice corrections, product replacements, and returns in SXe system while ensuring customer satisfaction.
  • Manage time and multitask to handle multiple responsibilities.
  • Ensure the customer’s demands are met with a focus on improving the customer experience.
  • Build credibility and trust with the Industrial customers.
  • Manage customer cases in SX.e ensuring timely resolution.
  • Liaise with sales and operations to support new customer onboarding process from account creation to post-delivery ensuring high customer satisfaction.
  • Create and maintain customer files/profiles and account notes in SX.e.
  • Ability to collaborate cross-functionally by communicating critical details to enhance customer experience.
  • Set up and maintain price records at the direction of sales team / project managers.
  • Other duties may be assigned.

 

Shorr Packaging does not provide work authorization sponsorship for this position.
The targeted compensation for this position is between $24 - $28/hour plus targeted bonus, depending on skills and experience of the selected candidate.
This position is a remote position and the candidate must be located in EST or CST time zone.

Requirements

  • High school diploma or general education degree (GED), Associates or higher degree preferred.
  • 3+ years B2B Customer Service or Client Services related experience and/or training.
  • Passion for being a Shorr Industrial brand ambassador and delivering an excellent customer experience or demonstrated ability having done so in another B2B customer support environment.
  • Demonstrated customer-focused problem solver with strong desire for accountability.
  • Excellent communication (verbal and written) skills with ability to handle conflict resolution.
  • Demonstrated ability to be adaptable and thrive in a fast-paced environment with constant change.
  • Knowledge of logistics, including carriers, shipping policies and procedures.
  • Superior organizational skills and strong attention to detail required.
  • Strong time-management with ability to effectively prioritize multiple requests and pressures.
  • Proven ability to deliver measurable results.
  • Knowledge of ERP, CRM, and ecommerce platforms such as SX.e; Salesforce.
  • Prior experience using MS Outlook, Word, and Excel.
  • Intermediate level Microsoft Excel- manipulation of data, formulas and reporting is preferred.
  • Ability to work remote in a team setting.
Shorr Benefits
Shorr Packaging Corp is an equal-opportunity employer. It is the policy of Shorr Packaging Corp to afford full Equal Employment Opportunity, and all applicants will receive consideration for employment without regard to protected veteran status or disability status or any other legally protected status. 

Average salary estimate

$54030 / YEARLY (est.)
min
max
$49920K
$58140K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

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Founded in 1922 Shorr Packaging Corp. is an independent packaging distribution firm. They are headquartered out of Aurora, Illinois.

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Full-time, remote
DATE POSTED
March 23, 2025

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