Showroom Receptionist

Department: Sales Department
Reports To: General Manager
Revised Date: June 16, 2014
SUMMARY
Serves as a front-line representative for the dealership. Greets customers as they enter the showroom, answers basic inquiries, and directs them to the appropriate party.
ESSENTIAL DUTIES
Essential Duties include the following. Other duties may be assigned.
1. Greets showroom customers and determines the nature of their visit.
2. Obtains and records basic demographic information about each customer, using dealership sales control system.
3. Answers basic customer inquiries. Refers more extensive inquiries to the appropriate person.
4. Directs customers to the correct department, notifies the appropriate salesperson that a customer is waiting, or introduces the customer to a salesperson.
5. Greets customers in the service department during morning rush hour and obtains basic customer information.
7. Serves as telephone back-up.
8. Serves as clerical back-up.
9. Maintains professional appearance.

Full-Time/Part-Time Full-Time
Location Huntington Volvo
Number of Openings 1
Position Showroom Receptionist - Part Time
Position Requirements

MARGINAL DUTIES
Marginal Duties include the following. Other duties may be assigned.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION and/or EXPERIENCE

No prior experience or training.
Less than high school education; or up to one month related experience or training; or equivalent combination of education and experience.
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

MATHEMATICAL SKILLS

Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's.
Ability to perform these operations using units of American money and weight measurement, volume, and distance.

REASONING ABILITY

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
Ability to deal with problems involving a few concrete variables in standardized situations.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

CERTIFICATES, LICENSES, REGISTRATIONS

Valid Driver's License

Environmental conditions include circumstances of weather, heat, cold, wet, fumes, electricity, explosive materials, and vibration

Physical Activity While performing the duties of this job, the employee is (occasionally/frequently/regularly) required to:

Stand
Walk
Sit
Handle, or feel
Reach with hands and arms
Occasionally climb or balance
Stoop, kneel, crouch, or crawl
Talk & Listen