AV Solutions Engineer

Summary

The AV Solutions Engineer will implement the firm’s conference center and room-based technology solutions globally. AV spaces include managed conference centers which host client meetings, multi-purpose and conference rooms, informal collaboration spaces, and offsite meetings in third party facilities.  The Engineer will work with the AV Integrators and Architect  to implement, commission and remediate AV in our conference centers globally. 

Duties and Responsibilities

• Establish solutions across managed conference centers which host client meetings, scheduled multi-purpose rooms, informal collaboration spaces, moot court and user training facilities, and offsite meetings in third party facilities.
• Set and support global standards for AV systems including AV hardware, network interfacing naming conventions, and usage of best practices.
• Solution design will leverage premium AV solutions from top industry partners to create a globally consistent standard of quality, while incorporating office needs as appropriate.
• Integrate AV and UC solutions to create a seamless user experience.
• Establish and maintain relationships with key AV systems integrators who can implement and support office needs locally, regionally or globally, as appropriate.
• Collaborate with IT colleagues for room scheduling applications, AV bridge operations and AV support roles across our offices.
• Review with the AV Solutions Team implementation project scope of work (SOW) and accompanying bill of materials (BOM) to ensure alignment with set requirements, completeness of design and adherence to standards.
• Set and support global standards for AV systems including AV hardware, network interfacing naming conventions, and usage of best practices.
• Implement systems with a wide array of AV equipment and services, including video teleconferencing, audio systems, projection systems and flat panel displays, video walls, wired and wireless microphone systems, control systems and collaborative technology, such as SMART boards and touch screen interfaces.
• Support testing, evaluation and implementation of new technologies, including collaboration technologies and wireless presentation and video conferencing equipment to increase service levels and reduce costs.
• Oversee AV system installations, including on-site vendor coordination, system testing , quality control and issues/punch list remediation.
• Create and maintain appropriate AV content on the firm’s intranet and support knowledge base.
• Maintain high level of current awareness of new technologies and technology trends associated with audio visual and presentation technology.
• Provide training to existing and new Multimedia Services (MMS) and User Support staff, as appropriate.
• Coordinate regular health checks and preventive maintenance of the firm’s room presentation and conference center technology; track and remediate all issues.
• Flexible to travel and work additional hours, as needed.

Salaries vary by location and are based on numerous factors, including, but not limited to, the relevant market, skills, experience, and education of the selected candidate. If an estimated salary range for this role is available, it will be provided in our Target Salary Range section. Our compensation package also includes bonus eligibility and a comprehensive benefits program. Benefits information can be found at Sidley.com/Benefits.

Target Salary Range

Qualifications

To perform this job successfully, an individual must be able to perform each Essential Duty and Responsibility (the “Essential Duties”) satisfactorily.  The requirements listed below are representative of the minimum knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the Essential Duties.  If you need such an accommodation, please email staffrecruiting@sidley.com (current employees should contact Human Resources).

Education and/or Experience: 

Required:

• A minimum of 3 years of experience with AV integration and room buildouts
• Experience providing remote technical support in a distributed, international organization
• Expertise in room AV infrastructure with experience with one or more of the following technologies: Crestron Fusion, Biamp, Video Displays, Projectors, Microphones, Amplification and Speaker technology
• Expertise with video conferencing applications such as Webex, Zoom, Microsoft Teams, Polycom, and Cisco Call Manager, among others
• Advanced skills with AV Technical services such as Cisco TAC, Zoom support or other external vendors
• Advanced skills in the deployment, operation and support of AV and video teleconferencing-related technology
• Advanced skills in the Video Conferencing equipment grouping configurations, including arrangement of audio/video IP (data network) appliances, encoding appliances used to capture video, compressing and delivering video over IP and placement of secure encryption devices for successful delivery
• Working knowledge of Microsoft Office Suite

Preferred:

• Bachelor’s degree and/or equivalent combination of education, training, and experience
• Preference for one or more of the following Certifications: CTS-I. Other technology or product knowledge, experience or certifications in the following areas are a plus: security, routing, switching, wireless, programming skills (C, C++, Linux, PowerShell Scripting)
• Knowledge of IEEE 802.3 Ethernet, TCP/IP, QoS, ISDN, Firewall Traversal, SIP, H.323, IP networks, firewalls, switches and routers and LDAP integration
• Knowledge of one or more of the following Cisco Unified Communications technologies: Cisco Unified Communications Manager (CUCM), Cisco Meeting Server (CMS), Cisco Meeting Manager (CMM)
• Knowledge of Zoom Workplace and Zoom Room conferencing technology
• Experience with EMS scheduling software, Appspace, QSC, Vaddio, Lightware, DANTE, Solstice
• Experience with Cisco EQ, SX, MX, DX, Board Series, Room Series, Poly X30, X52, X72, Studio G62
• Experience working in the professional services industry (legal, advertising, accounting, consulting)

Other Skills and Abilities:

The following will also be required of the successful candidate:

• Strong organizational skills
• Strong attention to detail
• Good judgment
• Strong interpersonal communication skills
• Strong analytical and problem solving skills
• Able to work harmoniously and effectively with others
• Able to preserve confidentiality and exercise discretion
• Able to work under pressure
• Able to manage multiple projects with competing deadlines and priorities
• A self-starter who desires to show ownership and commitment to the job
• Strong customer service skills

Sidley Austin LLP is an Equal Opportunity Employer