Job details

Senior Enterprise Customer Success Manager

Seeking a Senior Enterprise Customer Success Manager to manage the ongoing success of a portfolio of large enterprise customers. The role involves ensuring client satisfaction, driving adoption, and fostering long-term relationships.

Skills

Customer Success Management
Account Management
Project Management
Cross-functional Team Collaboration
Analytical Skills
Excellent Communication
Presentation Skills

Responsibilities

Oversee customer lifecycle for assigned clients
Manage customer onboarding process
Identify and close renewal and expansion opportunities
Provide executive oversight and client communication
Work with Marketing to convert successful customers into advocates

Education

Background in e-commerce, payments, fraud, or data science is preferred

Benefits

Discretionary Time Off Policy (Unlimited!)
401K Match
Stock Options
Annual Performance Bonus or Commissions
Paid Parental Leave (12 weeks)
On-Demand Therapy for all employees & their dependents
Dedicated learning budget through Learnerbly
Health, Dental, and Vision Insurance
Flexible Spending Account (FSA)
Short Term and Long Term Disability Insurance
Life Insurance
Company Social Events
Signifyd Swag

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CEO of Signifyd

Rajesh Ramanand

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By Signifyd

Signifyd was founded in 2011. Our two founders came from PayPal, and they were inspired to create a solution that uses big data, machine learning, and expert manual review to provide a 100 percent financial guarantee against fraud on approved orde...

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FUNDING

Series B

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Senior

INDUSTRY

Enterprise Software & Network Solutions

TEAM SIZE