Customer Service Representative

Job description

Sila - Where Inspiration and Initiative intersect with Opportunity & Growth.

Our Mission: To provide the highest level of service by supporting, empowering and rewarding exceptional people; by embracing a philosophy of continuous improvement; and by providing superior results to every customer.

At Sila, we like to say we are a Customer Service company that is amazingly successful in the Plumbing, Electrical, Heating, Ventilation and Air Conditioning business!

Sila has 30+ locations servicing the Northeast corridor with 2000+ customer centric professionals driven by the Sila mission.

Customer Service Representative

Sila believes that great home services start with expertly trained staff who share our vision for superior quality work and unique solutions for all of our customers. Sila’s Customer Experience Team’s mission is to provide the highest level of service by building tremendous value through engaging and compelling employee and customer experiences.

The Sila Customer Experience Representative works as the primary liaison between our customers and our field service technicians and sales professionals.

They are responsible for the following:

· Fielding inbound customer inquiries via phone call, text message, email, social platforms, and review sites.

· Screening, qualifying and scheduling appointments for our service technicians and outside sales team.

· Inputting customer data into our proprietary database.

The ideal Customer Experience Representative must have:

· The ability to work Wednesday through Sunday or Tuesday-Saturday

· Excellent communication, organizational and interpersonal skills.

· A polished and professional demeanor.

· Self-motivation and discipline.

· An ambitious and competitive nature.

· Highly evolved customer service skills.

· A working knowledge of Microsoft office and computer savvy competence.

The eligible Customer Experience Representative will receive:

· Average first year income range: $21 per hour (+ DOE).

· Benefits: Medical, Dental, and Life Insurance.

· Potential for monthly bonuses/commissions.

· 401(k) with company match.

· Comprehensive, paid training.

· On-going training and mentorship.

Requirements:

· BA/BS Preferred.

· Minimum of 3 years of professional customer service experience.

EOE F/M/V/D

Job Type: Full-time

Pay: $22.00 - $30.00 per hour

Expected hours: No less than 40 per week

Benefits:

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Parental leave

Professional development assistance

Referral program

Vision insurance

Experience level:

3 years

Shift:

Day shift

Morning shift

Work setting:

In-person

Office

Experience:

HVAC Industry: 1 year (Preferred)

Call center: 3 years (Required)

Work Location: In person