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Job details

Casino Manager

Description

Achieves Company objectives in Customer Service, quality of service, and appearance of facility. Creates a positive, productive working environment. Oversees the overall operations of the Casino Floor under the direction of General Manager and Operations Manager. 

Requirements

Qualifications:

Minimum two years previous supervisory experience in a casino setting with cash handling, including Vault reconciliation, is strongly preferred. Must be professional and friendly and be able to get along with coworkers and work as a team. Must be able to meet the physical demands of the position. Must be able to read, write, and speak English fluently. High School Diploma or equivalent required.


Essential Job Functions:

  • Excellent customer service skills required. 
  • Ensure all Guests feel welcome and are given responsive, friendly, and courteous service at all times.
  • Maintains adequate staffing levels and utilizes Early Outs as business needs warrant.
  • Control cash handling on the casino floor and GSC/Cage by adhering to Company and Gaming policies and procedures.
  • Assist in all departments to ensure Guest satisfaction and efficient operations.
  • Verify that all machines and equipment are in working condition, reports maintenance issues to proper departments.
  • Assist in the implementation of Casino marketing, advertising, and promotional activities and campaigns.
  • Fully understand and comply with all federal, state, county, and municipal regulations that pertain to health, safety, labor, and gaming requirements of the Casino, its employees, and Guests.
  • Maintains confidentiality of all relevant information concerning guests, employees, and company assets. 
  • Maintains professional working relationships with Employees and Guests at all times. 
  • Monitor, review, and record Surveillance. 
  • Delivers Disciplinary Actions/Coaching as needed for all assigned Employees.
  • Conduct Performance Reviews for all assigned employees.
  • Investigates accidents/incidents involving Guests and Employees and prepares relevant Reports for Management and Human Resources. 
  • Adheres to all departmental, health, and safety standards.
  • Plan, assign, and direct Employees work duties and tasks.
  • Resolves guest complaints and/or service deficiencies and resolve issues.
  • Possess excellent organizational skills.
  • Ability to work in a high pressure, fast-paced environment.
  • Excellent attention to detail and ability to multitask.
  • Familiar and proficient in the use of a Point-of-Sale register.
  • Attend Management and Financial meetings.
  • Familiar with standard office equipment including ten key calculator, copier, scanner, and desktop computer.
  • Proficient in Microsoft Office programs including Word, Excel, and Outlook. 
  • Must possess excellent math skills; able to calculate money accurately.


Average salary estimate

$60000 / YEARLY (est.)
min
max
$50000K
$70000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Casino Manager, Silver Strike Investments LLC

As a Casino Manager at our renowned facility in Silver Springs, Nevada, you'll find yourself at the heart of the action, leading a team dedicated to providing exceptional customer service and achieving company goals. Your role is essential in creating a positive and productive environment for both staff and guests. You'll oversee the operations of the Casino Floor, working closely with our General Manager and Operations Manager to ensure everything runs smoothly. With at least two years of supervisory experience in a casino setting, particularly with cash handling and vault reconciliation, you’ll apply your expertise to maintain high standards of service quality and facility appearance. Your excellent communication skills and team-oriented approach will help foster a cooperative atmosphere among colleagues. We’re looking for someone who is not just a manager but a welcoming presence who makes every guest feel valued. You’ll be responsible for staffing, cash control policies, compliance with gaming regulations, and addressing guest complaints promptly. If you thrive in high-pressure environments and can multitask efficiently while maintaining attention to detail, you might be the perfect fit for our team. Join us as we strive to make our casino a premier destination for entertainment and leisure in Silver Springs!

Frequently Asked Questions (FAQs) for Casino Manager Role at Silver Strike Investments LLC
What are the primary responsibilities of a Casino Manager at our Silver Springs location?

The Casino Manager at our facility in Silver Springs oversees operations on the casino floor, ensuring exceptional customer service, compliance with gaming regulations, and effective staff management. Responsibilities include maintaining staffing levels, supervising cash handling processes, and enhancing guest experiences through effective resolution of complaints and service issues.

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What qualifications are needed to apply for the Casino Manager position in Silver Springs?

To qualify for the Casino Manager role in Silver Springs, candidates should ideally have at least two years of supervisory experience in a casino environment, particularly involving cash handling and vault operations. A high school diploma or equivalent is required, along with fluency in English and a professional demeanor that fosters positive interactions with guests and staff.

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How does a Casino Manager ensure compliance with regulations in Silver Springs?

A Casino Manager in Silver Springs ensures compliance by fully understanding and adhering to all federal, state, and local regulations related to health, safety, and gaming. This includes training staff on compliance protocols and maintaining accurate records that reflect adherence to these laws while conducting routine checks and audits.

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What skills are essential for successfully managing a casino in Silver Springs?

Successful Casino Managers in Silver Springs must possess excellent customer service skills, strong organizational abilities, and adeptness in managing teams in a fast-paced environment. Attention to detail, cash handling proficiency, and the capacity to resolve guest complaints effectively are crucial for ensuring a smooth and enjoyable casino experience.

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What are the career advancement opportunities for Casino Managers in Silver Springs?

Casino Managers in Silver Springs often have opportunities for career advancement within the casino industry, such as progressing to upper management positions or specialized roles focusing on operations, marketing, or compliance. Continuous professional development and networking in the gaming sector can further open doors to leadership opportunities.

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Common Interview Questions for Casino Manager
How would you handle a difficult customer situation as a Casino Manager?

When dealing with a difficult customer, I would listen attentively to their concerns, empathize with their feelings, and work on finding a solution that addresses their complaint without compromising company policies. Maintaining a calm and professional demeanor while striving for customer satisfaction is key.

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Can you explain your experience with cash handling in your previous managerial roles?

In my previous roles, I ensured accurate cash handling by implementing strict protocols for cash reconciliation, supervising the cashiers to avoid discrepancies, and regular audits of vault operations to maintain accountability. My focus was always on minimizing risks while maximizing efficiency.

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What strategies do you use to ensure a positive team environment?

To foster a positive team environment, I promote open communication, recognize team achievements, and provide constructive feedback. Encouraging collaboration through team-building activities and ensuring each member feels valued and heard contributes significantly to a productive workplace.

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How do you prioritize tasks when managing a casino floor?

I prioritize tasks by assessing immediate guest needs, staffing levels, and ongoing promotions or events. I utilize my organizational skills to delegate tasks effectively while ensuring we maintain optimum service levels throughout the casino.

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Describe your familiarity with gaming regulations and compliance administration.

I have extensive knowledge of gaming regulations and compliance required in casino operations. I stay updated on changes in laws and ensure my team is trained accordingly, periodically reviewing our practices to ensure we adhere to all necessary guidelines.

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How would you deal with underperforming employees?

I believe in addressing underperformance through constructive discussions. I'd assess if factors such as training needs or personal circumstances are affecting their performance and develop a clear improvement plan with measurable goals to help them succeed.

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What methods have you found effective in improving customer satisfaction at a casino?

In my experience, actively soliciting guest feedback, training staff on exceptional service standards, and addressing issues immediately enhance customer satisfaction. Implementing guest loyalty programs also encourages repeat visits and fosters a positive reputation.

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What role does teamwork play in casino operations?

Teamwork is crucial in casino operations, ensuring efficiency in service delivery and a smooth guest experience. Each department must collaborate, share insights, and support each other to create an enjoyable atmosphere for our guests and staff alike.

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How do you keep up with the competitive landscape of the casino industry?

I stay informed about industry trends by attending conferences, subscribing to relevant publications, and engaging with professionals in the field. Understanding competitors' offerings helps us continuously innovate and enhance our casino’s value proposition.

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Why do you want to work as a Casino Manager at our Silver Springs location?

I am drawn to this Casino Manager position in Silver Springs because of its reputation for providing guests with remarkable experiences. I am excited about the opportunity to lead a dedicated team and contribute to maintaining high service standards while fostering a positive work culture.

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Posted 6 months ago
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TEAM SIZE
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HQ LOCATION
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EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
April 13, 2025

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