Casino Manager
Description
Achieves Company objectives in Customer Service, quality of service, and appearance of facility. Creates a positive, productive working environment. Oversees the overall operations of the Casino Floor under the direction of General Manager and Operations Manager.
Requirements
Qualifications:
Minimum two years previous supervisory experience in a casino setting with cash handling, including Vault reconciliation, is strongly preferred. Must be professional and friendly and be able to get along with coworkers and work as a team. Must be able to meet the physical demands of the position. Must be able to read, write, and speak English fluently. High School Diploma or equivalent required.
Essential Job Functions:
- Excellent customer service skills required.
- Ensure all Guests feel welcome and are given responsive, friendly, and courteous service at all times.
- Maintains adequate staffing levels and utilizes Early Outs as business needs warrant.
- Control cash handling on the casino floor and GSC/Cage by adhering to Company and Gaming policies and procedures.
- Assist in all departments to ensure Guest satisfaction and efficient operations.
- Verify that all machines and equipment are in working condition, reports maintenance issues to proper departments.
- Assist in the implementation of Casino marketing, advertising, and promotional activities and campaigns.
- Fully understand and comply with all federal, state, county, and municipal regulations that pertain to health, safety, labor, and gaming requirements of the Casino, its employees, and Guests.
- Maintains confidentiality of all relevant information concerning guests, employees, and company assets.
- Maintains professional working relationships with Employees and Guests at all times.
- Monitor, review, and record Surveillance.
- Delivers Disciplinary Actions/Coaching as needed for all assigned Employees.
- Conduct Performance Reviews for all assigned employees.
- Investigates accidents/incidents involving Guests and Employees and prepares relevant Reports for Management and Human Resources.
- Adheres to all departmental, health, and safety standards.
- Plan, assign, and direct Employees work duties and tasks.
- Resolves guest complaints and/or service deficiencies and resolve issues.
- Possess excellent organizational skills.
- Ability to work in a high pressure, fast-paced environment.
- Excellent attention to detail and ability to multitask.
- Familiar and proficient in the use of a Point-of-Sale register.
- Attend Management and Financial meetings.
- Familiar with standard office equipment including ten key calculator, copier, scanner, and desktop computer.
- Proficient in Microsoft Office programs including Word, Excel, and Outlook.
- Must possess excellent math skills; able to calculate money accurately.
Average salary estimate
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