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Solutions Architect

Simbe Robotics is seeking a knowledgeable and innovative Solutions Architect to join our Customer Experience team. The Solutions Architect will play a crucial role in designing and implementing cutting-edge robotic solutions that enhance operational efficiency for our clients. This position requires a strong technical background combined with excellent communication skills to collaborate with various stakeholders.


Responsibilities
  • Analyze client requirements and translate them into technical solutions using Simbe Robotics' products.
  • Design scalable and efficient architectures for robotic systems that meet customer needs.
  • Collaborate with cross-functional teams, including engineering, product management, and sales, to ensure successful deployment of solutions.
  • QA as needed on existing tooling to ensure client needs are met
  • Provide technical guidance and support during the pre-sales process and post-deployment phases.
  • Conduct regular assessments and optimizations of existing solutions to enhance performance and customer satisfaction.
  • Stay updated on industry trends and emerging technologies to drive innovation within the organization.


Qualifications
  • Bachelor’s degree in Computer Science, Engineering, or a related field; Master’s degree preferred.
  • Proven experience as a Solutions Architect or in a similar technical role, preferably in robotics, automation, or similar industries.
  • Experience with robotic frameworks like ROS (Robot Operating System) is highly desirable.
  • System integration experience, including working with APIs, cloud platforms and IoT systems.
  • Familiarity with Tableau and experience in creating and managing dashboards and reports to provide actionable insights to clients.
  • Basic understanding of codebases, with the ability to review and understand software related to deployment, operation, or integration of robotic systems.
  • Strong analytical and problem-solving skills to diagnose and resolve technical issues during deployment and support phases.
  • Exceptional communication and presentation skills, with a focus on building and maintaining client relationships in a fast-paced environment.


$100,000 - $140,000 a year
The base salary offered is based on market location, and may vary further depending on individualized factors for job candidates, such as job-related knowledge, skills, experience, and other objective business considerations. Subject to those same considerations, the total compensation package for this position may also include other elements, including equity compensation, in addition to a full range of medical, financial, and/or other benefits. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

At Simbe, you will be at the forefront of retail innovation, working with cutting-edge AI and robotics technologies to transform retail operations. Our culture is dynamic, inclusive, and driven by a passion for improving the way retailers operate and serve their customers. Join us to be a part of a team that is not only reshaping the future of retail but also offering immense value to our clients worldwide.


Simbe Values: R. E. T. A. I. L.

Result Driven - We are customer-centric and results-driven. We strive to create immense value for our team, partners, customers, and investors. 

Empathetic - We are sensitive and mindful. We support each other in challenging times, both professionally and personally.

Transparent - We highly value open communication internally, and with our partners and customers. We are receptive to feedback.

Agile - We are agile and always eager to learn. We quickly adapt to changes and customer needs.

Innovative - We are bold and innovative, with an intense focus on product design and user experience.

Leaders - We strive for excellence. We are accountable, the best at what we do, and leaders in our field.

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What You Should Know About Solutions Architect, Simbe Robotics

Simbe Robotics is on the lookout for a knowledgeable and innovative Solutions Architect to join our dynamic Customer Experience team. In this remote role, you’ll get to dive deep into designing and implementing cutting-edge robotic solutions that will significantly enhance operational efficiency for our clients. You’ll be a key player, using your technical expertise combined with exceptional communication skills to collaborate with a variety of stakeholders. Your day-to-day will involve analyzing client requirements and translating them into technical solutions using our state-of-the-art products. Your creativity will shine as you design scalable and efficient architectures for robotic systems that perfectly meet customer needs. Collaboration is crucial here, as you'll work closely with cross-functional teams, including engineering, product management, and sales, to ensure successful solution deployment. You’ll also have the opportunity to provide ongoing technical support and guidance during the pre-sales and post-deployment phases. Staying updated on industry trends and emerging technologies will be essential as you drive innovation within the organization. If you have a bachelor’s degree in Computer Science, Engineering, or a related field (a master’s is preferred) and proven experience as a Solutions Architect in robotics or automation, we want to hear from you. With a salary range of $100,000 - $140,000, you’ll be rewarded for your expertise while contributing to groundbreaking projects that redefine retail operations.

Frequently Asked Questions (FAQs) for Solutions Architect Role at Simbe Robotics
What are the primary responsibilities of a Solutions Architect at Simbe Robotics?

As a Solutions Architect at Simbe Robotics, your primary responsibilities include analyzing client needs, designing scalable robotic architectures, collaborating with engineering and sales teams, and guiding clients through the pre-sales and post-deployment processes. This role requires a mix of technical acumen and communication skills to ensure that solutions meet client expectations.

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What qualifications are necessary for the Solutions Architect role at Simbe Robotics?

The Solutions Architect position at Simbe Robotics requires a bachelor’s degree in Computer Science, Engineering, or a related field, with a master’s degree preferred. Proven experience as a Solutions Architect or in a similar technical role is essential, particularly in robotics or automation. Familiarity with frameworks like ROS, APIs, and cloud platforms is highly desirable.

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How does the Solutions Architect at Simbe Robotics contribute to client satisfaction?

The Solutions Architect at Simbe Robotics plays a crucial role in client satisfaction by providing technical guidance and support throughout the project lifecycle. By understanding client needs and designing tailored systems, your contributions will ensure that clients receive optimal solutions that enhance their operational efficiency and satisfaction.

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What skills are essential to succeed as a Solutions Architect with Simbe Robotics?

Key skills for success as a Solutions Architect at Simbe Robotics include strong analytical and problem-solving abilities, exceptional communication skills, familiarity with robotic systems and processes, and the capacity to work in a fast-paced, collaborative environment while overseeing project deployments.

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What is the work culture like at Simbe Robotics for a Solutions Architect?

At Simbe Robotics, the work culture for a Solutions Architect is dynamic and inclusive, driven by passion and innovation. The company emphasizes empathy, transparency, agility, and results-driven collaboration. You'll be encouraged to learn, adapt, and contribute to groundbreaking projects in the rapidly evolving field of retail technology.

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Common Interview Questions for Solutions Architect
Can you describe your experience with designing robotic solutions?

In answering this question, highlight your specific experiences and projects you’ve worked on. Discuss the types of robotic solutions you’ve designed, any frameworks you utilized, and the challenges you faced. Align this with Simbe Robotics' focus on operational efficiency.

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How do you approach understanding client requirements?

Share a systematic approach to gathering client requirements, including tools you use and techniques for effective communication. Emphasize your experience in directly interacting with clients to ensure their needs are understood and addressed.

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What role does collaboration play in a Solutions Architect's success?

Illustrate the importance of teamwork and collaboration across various departments. Explain how cross-functional collaboration enhances solution deployment and leads to high-quality outcomes, fostering positive client relationships.

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What are some challenges you might face while implementing solutions in a client environment?

Discuss potential challenges such as misaligned expectations, system integration issues, and technical barriers. Emphasize your problem-solving skills and how you have navigated similar situations in the past.

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Can you explain your familiarity with robotic frameworks like ROS?

Discuss your experience with ROS specifically, including projects you’ve worked on and what functionalities you utilized. Make sure to connect your experience with Simbe Robotics’ tech stack and how it supports the company’s goals.

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How do you optimize existing robotic solutions?

Share your approach to assessing and optimizing existing solutions, including metrics you track and techniques you use to enhance performance and customer satisfaction.

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How would you handle a disagreement within a project team?

Outline your conflict resolution skills, focusing on listening, empathy, and seeking mutually beneficial solutions. Highlight examples that demonstrate your ability to maintain a focused and productive team environment.

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What tools do you use for project management and tracking?

Discuss any project management tools you’re proficient in, such as JIRA, Trello, or Asana. Explain how these tools enhance collaboration and facilitate communication among team members and stakeholders.

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How do you stay updated on industry trends and technologies?

Share your methods for staying current, such as subscribing to industry publications, attending conferences, and participating in online forums. Emphasize how staying informed empowers you to drive innovation at Simbe Robotics.

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What measures do you take to ensure client satisfaction post-deployment?

Discuss your approach to client follow-up and monitoring after deployment. Highlight the importance of regular communication and proactive support to ensure solutions continue to meet client needs.

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Full-time, remote
DATE POSTED
January 2, 2025

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