Support Engineer

As a Support Engineer in our IT company, your primary responsibilities will include providing application support for BPC/IFCA solutions, ensuring system functionality, and resolving technical issues. You'll also manage disaster recovery procedures to ensure data integrity and minimal downtime while coordinating projects and change requests efficiently. This hybrid role blends hands-on technical skills with project management skills, making your contribution vital to our technological landscape.

To apply for the Support Engineer position at our IT company, you typically need a Bachelor’s Degree or Diploma in Computer Science, Information Systems, Engineering, Information Technology, Finance, Accounting, or a related field. Equivalent experience in managing projects and a successful track record in leading medium complexity projects through all stages of development will also be considered, ensuring you have the necessary skills to excel in this role.

The Support Engineer role is pivotal to our company's digital initiatives as it focuses on optimizing the SAP BPC solution to enhance business processes and reporting capabilities. By extending BPC functionalities to include mobile and web applications and data analytics, you will help drive efficiency and provide valuable insights that support data-driven decisions and innovations across the organization.

For the Support Engineer role at our IT company, beneficial technical skills include proficiency in SAP BPC/IFCA systems, hands-on experience with application support, and familiarity with project management methodologies. Additionally, understanding disaster recovery strategies, data analytics, and cloud-based applications will empower you to offer exceptional support and deliver initiatives that align with our business goals effectively.

As a Support Engineer, you will manage medium complexity projects that involve requirements gathering, solution proposal development, and project implementation for the SAP BPC solution. You will coordinate User Acceptance Testing (UAT), scope change requests, and facilitate vendor management, ensuring that projects are delivered on time and meet business needs while maximizing the technology's usefulness.

When answering this question, detail your hands-on experience supporting SAP BPC, including specific issues you've resolved or optimizations you've implemented. Mention any relevant projects that showcased your skills in managing application functionality and maintaining system integrity.

In your response, outline your step-by-step approach to a critical system outage, discussing the importance of communication, timely troubleshooting, and following established disaster recovery procedures to restore functionality as quickly as possible.

Share your preferred project management methodologies such as Agile or Waterfall, giving specifics on how you've applied these in previous projects to improve outcomes and collaboration among cross-functional teams.

Explain your strategy for prioritizing change requests based on factors such as urgency, business impact, and resource availability, and provide examples of how this approach has led to successful outcomes in past roles.

Discuss techniques you utilize to ensure user adoption, such as providing thorough training, clear communication of benefits, and ongoing support post-implementation to help users adapt to changes effectively.

Share a specific project as a case study, discussing the goals, your role in the requirements gathering phase, the challenges you faced, and the successful implementation results to illustrate your leadership and project management skills.

Detail the measures you take to ensure data integrity during changes, such as conducting impact assessments, testing before deployment, and maintaining robust backup and recovery processes to safeguard critical information.

Mention any tools or software you’ve utilized for system monitoring, emphasizing how these tools help you quickly identify potential issues and maintain optimal performance of SAP BPC and related applications.

Provide specific instances where you enhanced system functionalities, detailing the project scope, methods employed, and resulting benefits to the organization and end users to demonstrate your proactive problem-solving capabilities.

Articulate your passion for technology and your enthusiasm for contributing to the innovative projects at our IT company. Reference the company's values or mission statement and how they resonate with your career aspirations to showcase how you're a good cultural fit.