Job details

Customer Support Specialist - B2C

Similarweb is seeking a B2C Customer Support Specialist to enhance user experience and trust in their applications, reporting to the Senior Director of Product.

Skills

Exceptional verbal and written communication skills
Adaptability in user-centric environments
Proficiency in handling customer queries and feedback

Responsibilities

Provide personalized support primarily via email and support systems
Achieve high satisfaction ratings and quick response times
Investigate user issues and escalate bugs to L2 team
Monitor and review product ratings in app stores
Plan user interviews and monitor user feedback on social media

Benefits

Competitive compensation packages
Emphasis on community and team outings
Opportunities for career growth and development
Commitment to diversity and inclusivity

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By SimilarWeb

Similarweb's mission is to empower its customers to win online. Our technology provides digital market intelligence for every website and mobile app, so you can understand, track and grow your market share.Come be part of the team that's disruptin...

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FUNDING

Public

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Mid-Level

INDUSTRY

Internet & Web Services

TEAM SIZE