Job details

Program Manager, Customer Experience - Marketing

SimpliSafe is a high-tech home security company focused on innovation and customer service, looking for a Program Manager in Customer Experience to collaborate with multiple departments to streamline marketing initiatives.

Skills

Strong communication skills
Problem-solving abilities
Analytical mindset
Collaboration with teams
Organizational skills

Responsibilities

Build cross-functional relationships for campaign roll-out
Provide input into training and content for customer service agents
Ensure clear communication between CX and other departments
Setup promotional campaigns in CX channels
Utilize analytical skills to provide feedback for process improvement
Identify gaps in the outbound dialer process
Understand and improve customer journey touchpoints

Education

Bachelor's degree in Business, Marketing, or related field

Benefits

Flexible hybrid work model
Opportunities for growth
Inclusive workplace culture

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SimpliSafe Glassdoor Company Review

3.7

SimpliSafe DE&I Review

No rating

CEO of SimpliSafe

Christian Cerda

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By SimpliSafe

SimpliSafe is an American home security company based in Boston, Massachusetts. The company is committed to producing and selling professional home security systems and monitoring services.

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