IT/Helpdesk Specialist
Overview
SimVentions, consistently voted one of Virginia's Best Places to Work, is looking for a Helpdesk Support Specialist to join our team and provide on-site, user technical support for a classified communications modeling system. The typical schedule for this position requires four 10-hour days per week.
This position requires an Active Top Secret Clearance. To be considered for this role, you must have an ACTIVE Top Secret Clearance or a Secret Clearance with TS Eligibility.
Clearance
An ACTIVE Top Secret Clearance is required for this position. Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information. US Citizenship is required to obtain a clearance.
Requirements
- Active Top Secret Clearance
- Strong customer service skills
- At least 4+ years experience within IT Helpdesk environments
- Ability to communicate effectively with other teams within the organization
- Ability to learn system operations
- Ability to walk users through troubleshooting steps
Responsibilities
- Answer user inquiries via phone and email in an accurate, courteous, and timely manner
- Create new accounts
- Perform system troubleshooting and problem/incident investigation
- Utilize the ServiceNow ticketing system to track requests and incidents where appropriate, as well as run ticket reports for accountability and performance demonstrations
- Assist with the maintenance and monitoring of the Helpdesk's various classification email mailboxes to ensure that all users receive timely support in response to their requests for assistance.
- Assist users internal to our organization with troubleshooting technical issues, as well as, escalation to local technical support
- Develop Helpdesk Standard Operating Procedures (SOPs)
Preferred Skills and Experience
- Experience working with Microsoft Office suit of software, including Excel, PowerPoint, and Word
- Experience working with the ServiceNow ticketing system
- Experience working within Active Directory
Education
HS Diploma or equivalentCompensation
Compensation at SimVentions is determined by a number of factors, including, but not limited to, the candidate’s experience, education, training, security clearance, work location, skills, knowledge, and competencies, as well as alignment with our corporate compensation plan and contract specific requirements.
The projected annual compensation range for this position is $60,000 - 90,000 (USD). This estimate reflects the standard salary range for this position and is just one component of the total compensation package that SimVentions offers.
Benefits
At SimVentions, we’re committed to supporting the total well-being of our employees and their families. Our benefit offerings include comprehensive health and welfare plans to serve a variety of needs.
We offer:
- Medical, dental, vision, and prescription drug coverage
- Employee Stock Ownership Plan (ESOP)
- Competitive 401(k) programs
- Retirement and Financial Counselors
- Health Savings and Health Reimbursement Accounts
- Flexible Spending Accounts
- Life insurance, short- & long-term disability
- Continuing Education Assistance
- Paid Time Off, Paid Holidays, Paid Leave (e.g., Maternity, Paternity, Jury Duty, Bereavement, Military)
- Third Party Employee Assistance Program that offers emotional and lifestyle well-being services, to include free counseling
- Supplemental Benefit Program
Why Work for SimVentions?
SimVentions is about more than just being a place to work with other growth-orientated technically exceptional experts. It’s also a fun place to work. Our family-friendly atmosphere encourages our employee-owners to imagine, create, explore, discover, and do great things together.
Support Our Warfighters
SimVentions is a proud supporter of the U.S. military, and we take pride in our ability to provide relevant, game-changing solutions to our armed men and women around the world.
Drive Customer Success
We deliver innovative products and solutions that go beyond the expected. This means you can expect to work with a team that will allow you to grow, have a voice, and make an impact.Get Involved in Giving Back
We believe a well-rounded company starts with well-rounded employees, which is why we offer diverse service opportunities for our team throughout the year.
Build Innovative Technology
SimVentions takes pride in its innovative and cutting-edge technology, so you can be sure that whatever project you work on, you will be having a direct impact on our customer’s success.
Work with Brilliant People
We don’t just hire the smartest people; we seek experienced, creative individuals who are passionate about their work and thrive in our unique culture.
Create Meaningful Solutions
We are trusted partners with our customers and are provided challenging and meaningful requirements to help them solve.
Employees who join SimVentions will enjoy additional perks like:
- Employee Ownership: Work with the best and help build YOUR company!
- Family focus: Work for a team that recognizes the importance of family time.
- Culture: Add to our culture of technical excellence and collaboration.
- Dress code: Business casual, we like to be comfortable while we work.
- Resources: Excellent facilities, tools, and training opportunities to grow in your field.
- Open communication: Work in an environment where your voice matters.
- Corporate Fellowship: Opportunities to participate in company sports teams and employee-led interest groups for personal and professional development.
- Employee Appreciation: Multiple corporate events throughout the year, including Holiday Events, Company Picnic, Imagineering Day, and more.
- Founding Partner of the FredNats Baseball team: Equitable distribution of tickets for every home game to be enjoyed by our employee-owners and their families from our private suite.
- Food: We have a lot of food around here!
FTAC
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Are you ready to take your IT skills to the next level? SimVentions, one of Virginia's Best Places to Work, is on the lookout for an enthusiastic IT/Helpdesk Specialist to join our Dahlgren team! In this role, you will be the go-to person for user technical support, primarily focused on a classified communications modeling system. Our ideal candidate has an ACTIVE Top Secret Clearance or a Secret Clearance with TS Eligibility – ensuring a secure work environment is our priority. You will enjoy a unique schedule of four 10-hour days per week, providing a work-life balance that many can only dream of. Your responsibilities will include answering user inquiries via phone and email, creating new accounts, and troubleshooting various technical issues. Engaging with users and guiding them through troubleshooting steps will make your days rewarding and impactful. We're looking for someone with at least 4 years of IT Helpdesk experience, who thrives on excellent customer service and enjoys working collaboratively with other teams. Knowledge of ServiceNow and Active Directory is a bonus, but what's most important is a willingness to learn and adapt. We offer a competitive compensation package ranging from $60,000 to $90,000, accompanied by an array of benefits to support your well-being and career growth. If you're ready to make a difference while enjoying a fun and collaborative atmosphere, SimVentions is the place for you!
As a Customer Success Manager at Tanium, you will drive customer engagement and satisfaction, optimizing their outcomes with our endpoint management solutions.
Become a Cashier/Sales Associate at GPM Investments, where you'll engage with customers in a fun and friendly environment.
Become part of Allied Universal® as a SOC Security Analyst, contributing to the safety and security within diverse industry environments.
As a Registered Nurse (RN) specializing in cardiovascular care, you’ll provide critical support and innovative patient treatments at North Alabama Medical Center.
Join Platform Transition as an Administrative Coordinator to enhance team operations with your organizational expertise in a fully remote setting.
Join the Four Seasons Hotel Boston as a Server, where you will provide exceptional service in a vibrant hotel lounge setting.
Become a Healthcare Customer Service Representative with Teleperformance and impact lives while working from the comfort of your home.
Join Hackensack Meridian Health as a Patient Care Technician to make a real difference in patient care and outcomes.
With a deep team bench and decades of combined experience, we are able to offer support in core areas highlighted below. We are a team that works together to solve problems and leverage each other’s strengths. This is represented in our commit...
5 jobs
Subscribe to Rise newsletter
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
Sign up for our weekly
newsletter of fresh jobs
