Technical Product Manager - Shared Components (Real Time Communication)

As a Technical Product Manager at Sinch, you will manage the roadmap and requirements for our Real Time Communication shared components. This includes defining strategies, collaborating with product managers, and providing technical guidance to ensure smooth integration and delivery across various projects.

Candidates should have substantial experience in technical product management, especially regarding backend systems, data platforms, and API-based products. A strong understanding of data flows, billing systems, and configuration tools is highly preferred to thrive in this role.

You will be part of the Real Time Communication team at Sinch, which focuses on building innovative products that enhance seamless and engaging communication experiences for businesses globally. Your role will involve close collaboration with various cross-functional teams and stakeholders.

A Technical Product Manager at Sinch plays a crucial role in shaping the future of real-time communication. By owning the product roadmap and ensuring the delivery of impactful solutions, you will significantly influence the user experience for thousands of businesses relying on our communications technologies.

Sinch is committed to a fair and inclusive recruitment process. This may involve structured competency-based interviews and occasional data-driven assessments, helping identify candidates likely to excel in the Technical Product Manager role while ensuring an open platform for candidate inquiries.

At Sinch, our core values of 'Dream Big', 'Win Together', 'Keep it Simple', and 'Make it Happen' shape our culture. We believe that fostering a team environment that encourages collaboration, innovation, and simplicity leads to great success, both for our employees and our clients.

While the job description does not specify a particular location, Sinch typically offers flexible work arrangements, allowing team members the option to work remotely. Candidates are encouraged to discuss their preferences during the interview process.

To prioritize product features effectively, I recommend using a combination of user feedback, market analysis, and alignment with business goals. Creating a scoring system can help in evaluating features based on factors such as impact, urgency, and resources required.

Certainly! In my previous role, I managed a successful API integration project that vastly improved user authentication processes. Success stemmed from thorough user research, agile development cycles, and consistent communication with stakeholders throughout the project.

I advocate for regular check-ins with representatives from all teams involved in a project and employing collaborative tools to keep everyone aligned and updated. This fosters teamwork and transparency, ensuring each team member feels heard and valued.

Managing conflicting priorities requires open communication. I assess the impact of each priority on overall business goals, engage relevant stakeholders, and seek compromises that align with our strategic objectives while advocating for the most essential outcomes.

Data analysis is pivotal in informing decision-making at every stage. By leveraging usage data and metrics, I can identify trends, understand user behavior, and make data-driven recommendations for enhancing product features and strategies.

I believe in collaboration with relevant stakeholders to ensure clarity in product requirements. Utilizing user stories, detailed documentation, and acceptance criteria enables all involved parties to understand the product vision and scope thoroughly.

Addressing a complex technical issue begins with gathering insights from the engineering team to fully grasp the problem. From there, I prioritize collaboration to troubleshoot the issue while considering potential workarounds or adjustments to timelines as necessary.

Post-launch assessments require defining success metrics upfront, including user adoption rates, satisfaction scores, and revenue impacts. I regularly analyze these metrics while gathering user feedback for continual improvement of the product.

One of the significant challenges I’ve faced is aligning multiple stakeholders with diverse perspectives. To navigate this, I ensure thorough research underpins discussions and advocate for consensus-building around user-centric solutions while also considering business needs.

The opportunity to work at Sinch excites me due to its innovative approach to real-time communication. I admire Sinch’s dedication to creating meaningful experiences and feel that my technical skills and product management experience align well with the company’s vision and values.