Job details

Head of Industry, Retail

About Us:

Our mission is to elevate leading brands through unforgettable digital connections with their customers. Sitecore delivers a composable digital experience platform that empowers the world’s smartest and largest brands to build lifelong relationships with their customers. A highly decorated industry leader, Sitecore is the leading company bringing together content, commerce, and data into one connected platform that delivers millions of digital experiences every day. Thousands of blue-chip companies including American Express, Porsche, Starbucks, L’Oréal, and Volvo Cars rely on Sitecore to provide more engaging, personalized experiences for their customers. Learn more at Sitecore.com.

Sitecore’s foundation is our diverse group of passionate, smart, innovative, and collaborative individuals located across four continents and in over 25 countries. Having a wide range of perspectives, experiences, and skills is what makes us the company we are today. The Sitecore values are what drive and unite us across the globe.

About the Role:

We are seeking an experienced retail vertical expert to provide thought leadership for our customers in the retail industry.

You will be responsible for interacting with the customer to present best practices inside and outside of verticals, lead transformation workshops, consult with customers 1:1 around best practices and how to extract the most business value from our products. This role will partner with Value Engineering to develop strong business ROI cases. The role will also work in partnership with AE’s to develop strategic account plans across our top 500 customers. Additionally, you will represent Sitecore at Industry events and conferences and be responsible for creating external materials.

In this role you will perform a variety of duties and tasks, and to succeed you’ll need to communicate well and multi-task under tight deadlines. Your goal will be to ensure that our relationships with customers are strong, profitable and enduring.

What You’ll Do:

Develop strategic relationships with our customers at the executive level
Engage with AEs to accelerate their thinking and develop strategic account plans
Deliver thought leadership across assigned industry
Lead internal industry cohorts
Create internal POVs and materials that can be scaled across the organization
Work with Partners to share industry information, co-present and represent Sitecore
Lead customer Transformation workshops
Collaborate positively and effectively with all members of the Sales and cross functional teams
Identify upsell and cross-sell opportunities

What You Need to Succeed:

Proven experience as a vertical expert or digital marketing retail customer experience
Background of facilitating workshops
Proven ability to present on stage to large audiences
Excellent communicator, specifically with C-Suite
Bachelor’s degree from an accredited college/university or equivalent work experience
Strong organizational and multi-tasking skills
Strong problem-solving skills
Self-managed, strong work ethic, responsive and customer-oriented
Ability to prioritize tasks and meet tight deadlines
Sharp business acumen

After an offer is made and accepted, E-verify will be utilized to establish your identity and employment eligibility as required by the U.S. Department of Homeland Security.

Sitecore is proud to be an equal opportunity workplace. We are committed to equal employment opportunity without unlawful regard to race, color, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, veteran status, or any other local legally protected characteristic.

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