Strategic Account Manager, Enterprise (APAC)

At SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so. It’s in our differences that we will keep revolutionising the way for our customers. We are better together!

What We Do…

We’re people who love technology but know that hoteliers just want things to be simple. So since 2006 we’ve been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply.

We’ve helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between.

And today, we’re the world’s leading open hotel commerce platform, supporting 44,500 hotels in 150 countries - with over 100 million reservations processed by SiteMinder’s technology every year.

Strategic Account Manager, Enterprise (APAC) 

Our Strategic Accounts team creates world-class relationships with collections and portfolios of hospitality brands in the Groups and Chains segment, and provides recommendations for technology solutions to the Groups, including some of the largest operators in the world. 

Core focus of this role is to establish and grow SiteMinder’s enterprise business throughout APAC markets, by creating new partnerships and unlocking growth within existing accounts, with keen attention on Australia and New Zealand. 

In an individual contributor role, you will be joining an established high performance team, to assume responsibility for creation of new revenue opportunities through both acquisition of new multi-property groups and via fostering excellent relationships within an existing portfolio of accounts. 

You will be an experienced commercial operator, with a background in SaaS business development, partnership management, strategic account management, or a similar senior commercial profile with strong business acumen.

As Strategic Account Manager, your responsibilities will include:

• Active listening: deep understanding of customer goals, strategy and long term objectives, to formulate plans to unlock new revenue opportunities and mitigate attrition risks. Initiating conversations and solutions that deliver against customer buying needs  

• Consultative selling: you will hold a creative and ambitious talent for driving new business and strategic account management, coordinate large group discussions and bring in the relevant buying authorities to influence and drive the business to sale-won

• Hyper Collaboration: you will have experience in working with multiple teams and stakeholders to create a winning strategy for unlocking growth in APAC to lead SiteMinder to be the preferred partner for multi-property groups in the region.

• Stakeholder management: influencing and liaising with variety of internal stakeholders, across multiple departments (Product solutioning, Onboarding, Support, Sales, Marketing, Finance, Support, Customer Success)

• Proactive engagement: implementing plans to increase product adoption, service satisfaction, product updates and customer feedback

• Protection of revenue: by ensuring customers are committed to term agreements and managing the contract renewal process

• Travel requirements: regular travel within the region to attend trade shows, conferences and Quarterly Business Reviews with high value accounts 

The ideal candidate will possess:

• Hotel or travel industry experience: in-depth understanding of the hospitality/hotel industry and travel technology, and the infrastructure of large hotel groups

• Experience in SaaS sales or product/technology partnership management. Ideally 3+ years experience in consultative selling to C level personas within a technology or hospitality-travel technology business

• Strong communication skills to build rapport and trusted, long-term relationships with customers and ability to bring together multiple stakeholders internally and externally to match buying authority and knowledge sets

• Excellent negotiation skills to overcome objections and navigate complex buying structures to influence multiple buying identities 

• Consultative approach to solution sell and present as a subject matter expert in the hospitality technology field

• Creative problem-solving skills and ability to manage expectations

• Highly resilient self starter, operating well independently, with positive attitude to winning deals

• Language requirements: Fluent in English, Professional working proficiency in any of these languages: Bahasa, Mandarin, Korean or Japanese, is a plus.

Our Perks & Benefits…

- Equity packages for you to be a part of the SiteMinder journey 

- Hybrid working model (in-office at our Sydney HQ & from home) 

- Mental health and well-being initiatives

- Generous parental (including secondary) leave policy

- Paid birthday, study and volunteering leave every year

- Sponsored social clubs, team events, and celebrations

- Employee Resource Groups (ERG) to help you connect and get involved 

- Investment in your personal growth offering training for your advancement

Does this job sound like you? If yes, we'd love for you to be part of our team! Please send a copy of your resume and our Talent Acquisition team will be in touch.

When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply.