Account Manager (m/f/d) – French Market

As an Account Manager at SIXT focusing on the French Market, your key responsibilities include managing and negotiating existing and newly acquired accounts for cross- and up-selling. You will develop and maintain relationships with B2B corporate accounts, analyze their specific needs, and provide them with the best mobility solutions. Additionally, you will contribute to revenue growth by meeting business plan targets and improve sales processes for efficiency.

To be considered for the Account Manager position at SIXT, applicants ideally need a university degree or relevant work experience in sales or account management. Strong communication skills, sales expertise, and the ability to recognize complex customer needs are crucial as well. A native French speaker with fluency in English is required; knowledge of German is a plus.

SIXT is committed to the growth and development of its employees. As an Account Manager, you will have access to tailored training programs designed for personal growth and skill enhancement. Additionally, SIXT offers a supportive environment that encourages continuous improvement of existing sales processes, enabling Account Managers to thrive.

Account Managers at SIXT enjoy a variety of benefits, including 28 days of vacation plus an additional day off for your birthday and one volunteer day per year. The hybrid working model and flexible hours promote a healthy work-life balance, while private health insurance supports overall well-being. Additionally, employees can access discounts on SIXT services and the Coverflex advantage system for enhanced experiences.

The work environment for an Account Manager at SIXT is dynamic, innovative, and focused on achieving excellence in customer service. You will work in a culture that promotes entrepreneurship and collaboration while allowing for flexibility and creativity in your role, making it a fulfilling experience in the fast-evolving world of mobility.

When managing relationships with multiple corporate accounts, I would establish a structured approach by segmenting clients based on their needs and potential. Regular check-ins, personalized communication, and tailored solutions would be executed to ensure each account feels valued. By actively listening to feedback and adapting strategies accordingly, I can nurture long-lasting partnerships.

Effective upselling techniques include demonstrating the added value of additional services related to what clients already use. By understanding their current needs and pain points, I can present tailored solutions that enhance their experience, such as showcasing how additional SIXT services can streamline their operations.

Prioritizing customer needs involves active listening and asking the right questions to uncover specific challenges. I would analyze the provided information to create bespoke offers that align closely with their business objectives, ensuring that every proposal resonates on a personal level and speaks directly to their requirements.

Key metrics for measuring account management success include customer satisfaction scores, retention rates, and revenue growth generated from upselling efforts. Additionally, examining response times and the frequency of communications can reveal the effectiveness of my engagement strategies and highlight areas for continuous improvement.

I recall a time when a client was hesitant due to pricing objections. I approached this by offering comparison data that illustrated the long-term value and ROI of our product. By addressing their concerns directly and presenting a customized solution that aligned with their budget, I successfully converted the objection into an opportunity.

In my role as an Account Manager, I would leverage CRM systems like Salesforce to track customer interactions, manage sales pipelines, and analyze customer data for patterns that would inform my approach. This systematic use ensures no leads are neglected, and I can personalize offers based on comprehensive customer insights.

To stay motivated while pursuing sales targets, I set achievable milestones and celebrate small wins, which keeps momentum going. Additionally, I maintain a positive mindset by regularly reviewing my goals and visualizing success. Collaborating with team members for support and shared motivation also enriches the experience.

Effective communication requires clear and concise messaging, along with active listening. I ensure clarity by summarizing key points after discussions and asking for feedback to confirm understanding. Utilizing various communication channels—phone, email, or in-person—also allows me to adapt to client preferences and enhance engagement.

Empathy is crucial in account management as it allows for deeper connections with clients. By understanding their unique challenges and emotions, I can provide solutions that truly resonate with them. Empathy fosters trust, leading to strengthened relationships and long-term partnerships.

I am motivated by the challenge and dynamic nature of sales and account management. The opportunity to solve problems, create valued relationships, and deliver tailored solutions drives my passion. Furthermore, seeing the positive impact I have on a client’s business through my efforts brings me great satisfaction.