Skydio is the leading US drone company and the world leader in autonomous flight, the key technology for the future of drones and aerial transportation. The Skydio team combines deep expertise in artificial intelligence, best-in-class hardware and software product development, and operational excellence to empower a broader, more diverse audience of drone users - from first responders to insurance claims adjusters, utilities, and more!
About the role:
Skydio is looking for a highly motivated individual with formal software development training or experience to help drive technical top-tier technical support experience. By taking ownership of the support escalations and Root Cause Analysis workflows (in tight alignment with our hardware, software and Cloud engineering teams), you will act as the first point of technical escalation to review, analyze and validate support findings leveraging your SW development experience and be a liaison between the CS and Engineering teams. You will advise both groups on best practices and access to all resources necessary to achieve the expected outcome, focusing on the significance of SLAs and root cause analysis. This role is ideal for someone looking to build a career in either technical program management or software development.
This role will be based in our San Mateo, CA headquarters.
How you'll make an impact:
What makes you a good fit:
Compensation Range: The annual base salary range for this position is $95,000 - $146,000*. Compensation will vary based on factors, including skill level, proficiencies, transferable knowledge, and experience. In addition to base salary, Skydio full-time employees are eligible to enroll in our benefit plans and take advantage of a variety of incentives and stipends.
*For some positions the pay may be dependent upon the individual's regional location.
At Skydio we believe that diversity drives innovation. We have created a multidisciplinary environment that embraces the power of diverse perspectives to create elegant solutions for complex problems. We are committed to growing our network of people, programs, and resources to nurture an inclusive culture.
As such, we do not make hiring or other employment-related decisions on the basis of an applicant or employee’s race, color, ethnicity, national origin, citizenship, sex/gender (including pregnancy, childbirth, breastfeeding and related medical conditions), gender identity or expression, age, religion, disability status, sexual orientation, marital status, medical condition, genetic information or characteristics, veteran, military or family status, or other classifications protected by applicable federal, state or local anti-discrimination laws.
For positions located in the United States of America, Skydio, Inc. uses E-Verify to confirm employment eligibility. To learn more about E-Verify, including your rights and responsibilities, please visit https://www.e-verify.gov/
Our Mission is to make the world more productive, creative, and safe with autonomous flight.
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