Director of Professional Services - Dock & Remote Operations
Skydio is the leading US drone company and the world leader in autonomous flight, the key technology for the future of drones and aerial transportation. The Skydio team combines deep expertise in artificial intelligence, best-in-class hardware and software product development, and operational excellence to empower a broader, more diverse audience of drone users - from action sports enthusiasts to first responders to insurance claims adjusters.
The Customer Success team enables sales by winning the technical validation process, driving value to customers by seamlessly delivering services, and supporting customers with world class on-boarding and technical expertise. We are a rapidly growing team of passionate, mission driven UAS professionals, who sweat the details and ensure our customers are set up for success.
About The Role:
Skydio is seeking a Director to lead the design, development, and deployment of our enterprise cloud-connected Skydio Dock program used with our Skydio autonomous drones. Skydio Dock & Cloud solutions provide and AI-powered system that makes it easy for customers to perform monitoring, inspection, and patrol with on-demand visibility - all without the need for a person on site. As the Director, you will take full ownership of all aspects of technical implementation, usage, and system maintenance setup for the Skydio Dock and Cloud solution. You will be responsible for operationalizing the professional services required to fully utilize this new technology and will act as an important link between our customers and our technical teams.
How you'll make an impact:
- Build a scalable process for installation of cloud-connected devices on secure networks with the help of both direct resources and 3rd party channels
- Collaborate with our engineering team and customers to operationalize deployment and sustainment requirements and processes
- Proactively engage with customers and sales to identify areas for improvement and ensure expansion of our solutions
- Research, launch, and refine professional services that address customer needs
- Track and manage all implementation projects with our large enterprise customers for successful delivery of technology and services.
- 3+ years of experience designing, developing, and supporting cloud connected device solutions
- Experience with WiFi networking
- Deep knowledge of cloud connected devices and troubleshooting network connectivity issues
- Success in implementing market-leading, secure, scalable SaaS products and services to enterprise customers
- Proven track record of implementing new technology, agile development and interfacing with technical teams to deliver on customer schedules
- Work directly with vendors and customers through proactive, metrics based engagement
- Excellent communication skills, both written and verbal, and a strong focus on project management tools and concepts
- Ability to travel ~40-50% of the time
Compensation Range:
The annual base salary range for this position is $161,500 - 231,125*. Compensation will vary based on factors, including skill level, proficiencies, transferable knowledge, and experience. In addition to base salary, Skydio full-time employees are eligible to enroll in our benefit plans and take advantage of a variety of incentives and stipends.
- For some positions the pay may be dependent upon the individual's regional location.
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At Skydio we believe that diversity drives innovation. We have created a multidisciplinary environment that embraces the power of diverse perspectives to create elegant solutions for complex problems. We are committed to growing our network of people, programs, and resources to nurture an inclusive culture.
As such, we do not make hiring or other employment-related decisions on the basis of an applicant or employee's race, color, ethnicity, national origin, citizenship, sex/gender (including pregnancy, childbirth, breastfeeding and related medical conditions), gender identity or expression, age, religion, disability status, sexual orientation, marital status, medical condition, genetic information or characteristics, veteran, military or family status, or other classifications protected by applicable federal, state or local anti-discrimination laws.
For positions located in the United States of America, Skydio, Inc. uses E-Verify to confirm employment eligibility. To learn more about E-Verify, including your rights and responsibilities, please visit https://www.e-verify.gov/
By
Skydio
Skydio is a leading American drone manufacturer headquartered in San Mateo, California. We are commited to creating the world’s most intelligent flying machines for use by consumer, enterprise, and government customers.
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