UI/UX Researcher - job 1 of 2

As a UI/UX Researcher at Slalom, your primary responsibilities include collaborating with diverse teams to create human-centered design experiences, prototyping digital and physical experiences, and facilitating workshops to gather valuable user insights. You will sketch user flows and perform card-sorting activities to validate your hypotheses about website taxonomy and information architecture.

To apply for the UI/UX Researcher position at Slalom, you should have 2-7 years of design experience, particularly in conversational AI. The ideal candidate will possess strong skills in qualitative and quantitative research, user journey mapping, and prototyping tools like Miro, Figma, and Sketch. Excellent communication skills and a portfolio showcasing your design process and outcomes will be essential.

A UI/UX Researcher at Slalom should be well-versed in design tools and prototyping software such as Miro, Figma, Sketch, and InVision. Familiarity with responsive web and native design principles is also crucial to ensure the designs are aligned with current technological trends and user needs.

Slalom emphasizes a supportive work environment where team members have access to ongoing training and mentorship opportunities to foster their professional growth. As a UI/UX Researcher, you'll benefit from workshops, team collaborations, and leadership resources that help you refine your skills and advance in your career.

The work culture at Slalom shines with its values of inclusion, diversity, and collaboration. As a UI/UX Researcher, you’ll work in a fiercely human-centric environment where team members are encouraged to share ideas and innovate together. Regular team-building activities, recognition programs, and a commitment to work-life balance contribute to a fulfilling workplace atmosphere.

When explaining your research process, highlight steps like defining objectives, selecting appropriate methodologies (both qualitative and quantitative), recruiting participants, and analyzing results. Mention how you use insights to inform design decisions and ensure a user-centered approach in your work.

Discuss various prototyping methods you use, such as paper sketches, low-fidelity wireframes, and high-fidelity digital prototypes. Explain how you iterate your prototypes based on user feedback and testing to create an optimal user experience.

When prioritizing user feedback, say that you evaluate feedback based on criteria like user pain points, frequency of issues raised, and overall impact on the design. Emphasize the importance of aligning feedback with business objectives while ensuring the user remains at the forefront of your design approach.

Share a specific project where you faced challenges, detailing the situation, the obstacles encountered, and your approach to overcoming them. Highlight key skills such as problem-solving, collaboration, and adaptability that you used to navigate the project's difficulties.

Talk about how you use storytelling to establish emotional connections with users. Explain that storytelling helps you articulate user journeys clearly and convey the rationale behind design decisions to stakeholders effectively.

Mention resources like design blogs, online courses, webinars, and design communities that you regularly explore. Describe how you actively seek opportunities to learn about emerging technologies and apply new trends in your work.

Discuss techniques like usability testing, A/B testing, and user interviews that you deploy to validate design concepts. Highlight how these methods inform iteration and ensure that your designs meet user needs effectively.

Emphasize your communication skills and the importance of engaging with diverse teams throughout the design process. Talk about how you host workshops, design reviews, and feedback sessions to encourage collaboration and synergy among team members.

Discuss metrics such as user satisfaction, task completion rates, engagement levels, and any business-related KPIs. Emphasize how you set clear objectives and measure outcomes to gauge the impact of your design work.

Provide an example where your design led to noticeably improved user satisfaction or usability. Explain the initial problem, your design solution, and the quantified results that demonstrate the positive impact on users.