Per Diem Member Experience Coordinator (NY)

The Per Diem Member Experience Coordinator at Small Door is responsible for overseeing member communications, scheduling, and creating a welcoming atmosphere within the practice. This role is vital in ensuring that every member interaction is positive and stress-free while working closely with our medical team to provide excellent service to pets and their owners.

To qualify for the Per Diem Member Experience Coordinator position at Small Door, you should have at least 2 years of experience in a hospitality-focused role. Additionally, a passion for animals, strong communication skills, and a self-motivated attitude are essential. Familiarity with veterinary environments is a plus!

Working as a Per Diem Member Experience Coordinator at Small Door allows for greater flexibility in your schedule. You'll pick up shifts as needed, which is ideal if you are looking for part-time work or wish to explore diverse experiences across different locations in New York City and Brooklyn without the commitment of a full-time position.

The pay rate for the Per Diem Member Experience Coordinator position at Small Door is competitive at $21 per hour. This rate reflects our commitment to hiring talented individuals and providing them with the opportunity to make a real impact in their roles.

Yes, Small Door offers comprehensive training for the Per Diem Member Experience Coordinator role. It is important to stay up-to-date with training and policies, enabling seamless transitions into shifts while maintaining the high service standards our members expect.

At Small Door, the work culture is supportive, collaborative, and centered around the core values of empathy, compassion, and a passion for animal care. We foster an inclusive environment where every team member feels valued and encouraged to contribute positively to the member experience.

Absolutely! At Small Door, we encourage growth and career advancement. Per Diem Member Experience Coordinators are part of a collaborative team that supports professional development, and there are numerous pathways to explore further opportunities within the company.

When answering this question, highlight specific instances where you provided exceptional service, showcasing your ability to empathize with clients and handle various situations efficiently. Discuss any roles that involved pet care or hospitality to illustrate your diverse experience.

Demonstrate your problem-solving skills by providing an example of a challenging situation you've faced in previous roles. Emphasize your ability to remain calm, listen actively, and find solutions that satisfy all parties involved, ensuring a positive outcome for the member.

The most important quality is empathy, as this role revolves around connecting with pet parents and understanding their concerns. Share how your ability to empathize has positively influenced your interactions with clients in the past.

Discuss a specific project or task where teamwork was essential to success. Highlight your communication skills and collaborative mindset, detailing your contributions and how they helped the team meet its goals.

Share your methods for managing multiple responsibilities, emphasizing your organizational skills. Provide an example of a busy situation you efficiently managed and explain how you ensured that every member was taken care of.

Effective communication is key! Discuss your approach to active listening and ensuring clarity in your messages. Mention any relevant tools or methods you've used to enhance communication with clients in previous roles.

Express your admiration for Small Door's commitment to high-quality veterinary care, its innovative membership model, and its certified B-Corp status. Share your passion for animal care and how you align with the company’s values and mission.

Be specific about the types of administrative responsibilities you’ve handled, such as scheduling, billing, or managing communications. Highlight your proficiency in relevant technology or software to support your capabilities.

Discuss your understanding of the importance of ambiance and customer experience. Provide examples of how you've contributed to creating welcoming environments in past roles, from greeting members to maintaining clean and inviting spaces.

Identify potential challenges like managing high call volumes or addressing unexpected member inquiries. Discuss your proactive mindset and ability to adapt, outlining strategies for overcoming such challenges through effective communication and teamwork.