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Tech Services Associate I
Smart Warehousing is seeking a Technical Services Associate I to provide IT support to over 300 users. This role involves troubleshooting, managing IT assets, and supporting the tech services team.
Skills
- Customer service skills
- Communication skills
- Troubleshooting hardware
- Familiarity with remote desktop applications
Responsibilities
- Resolve Tier 1 & Tier 2 IT Help Desk tickets.
- Act as initial point of contact for technical assistance.
- Manage IT assets and inventory.
- Deploy and recall IT equipment.
- Create and update user accounts.
- Troubleshoot and repair IT hardware.
- Follow up with users regarding issues.
Education
- Associates degree in technology-based discipline
- High school diploma with 2+ years of help desk experience
Benefits
- Competitive compensation
- 401K with company match
- Medical, Dental, and Vision plans
- Parental leave
- Professional growth opportunities
- Holiday pay
- Flexible work schedules
To read the complete job description, please click on the ‘Apply’ button
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FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
LOCATION
SALARY RANGE
$40,000/yr - $55,000/yr
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
October 24, 2024
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