HubSpot Technologist (Remote)

Remote, United States

Client Services – Client Services /Full Time /Remote

SmartBug Media is the full service digital agency of choice for organizations looking to create resilient growth across the entire customer lifecycle. From marketing to sales, revenue operations to customer success, and e-commerce to integration, SmartBug combines sound strategies and technology with top talent to de-risk the future and set the course for continued success. As a fully remote team of over 300 professionals, we believe in delivering exceptional work without compromising work/life balance, no matter where you are. Recognized globally, we've made the Inc. 5000 list seven times, the Adweek 100 four years running, and won numerous Comparably awards for our culture and leadership. We're not just HubSpot's highest-rated partner worldwide but also a two-time HubSpot NA Partner of the Year and proud Elite Partner. Add to that our Master Elite partnership with Klaviyo and our proud partnerships with Shopify and Google.

**Only U.S. based candidates will be considered as we are not currently hiring internationally**

Please note: As we are expecting more client accounts, we are slowly recruiting and would love to keep you in our talent pool for hiring needs in the near future. We are currently only reviewing resumes and screening applicants as we are NOT actively hiring for this role. If you'd like to be considered, we encourage you to apply!

Job Summary:

The HubSpot Technologist will report to the Director of HubSpot Technical Strategy and focus on leveraging and implementing the HubSpot software suite for our clients. In this role, you will utilize and optimize the HubSpot platform to enhance the full customer lifecycle for our clients: marketing processes, sales processes, customer success, and marketing and sales operations. You are expected to be one of the de facto HubSpot experts at SmartBug and will have tech support-level experience and knowledge across various hubs of HubSpot. As an implementer, you will translate the strategies defined by the account strategy and specialty strategy teams and build the solution in HubSpot. As the HubSpot expert, you will implement the solution according to your own deep understanding of the software.

This role involves a deep understanding of HubSpot's capabilities and configuring the platform to meet various client needs. Beyond this, you will also be responsible for staying current with new HubSpot product launches and developments.

To succeed in this role, you must be an engaged professional with unwavering requirements for providing an incredible customer experience, including strong client communication and impactful client results.

As a HubSpot Technologist, you will be measured on delivering the following:

Client satisfaction (results, retention, awards, reviews, referenceable clients)

Timely strategy delivery and execution

Individual utilization rates that meet company goals

HubSpot hub cross-sells and upsells

Increase HubSpot client platform engagement indexes

Key Responsibilities:

• Client Success
• Develop and implement a HubSpot technology solution for clients that meets their stated business goals—demonstrating ROI for your clients should be your North Star
• Ensure your clients see SmartBug as an indispensable partner in their growth, and that each receives a 5-star customer experience as measured by being the highest-rated partner on the HubSpot partner directory—your clients should be happy to be a reference
• Deliver consistent, world-class quality across all HubSpot hubs
• Have a strong understanding of HubSpot products to expand HubSpot usage and increase client engagement indexes
• Partner with the Director of Service Strategy to ensure new services represent the voice of the customer
• Stay informed about the latest industry trends, market developments, competitive landscape, and HubSpot’s competitive position to ensure the clients’ portal configuration remains cutting-edge and effective;

• HubSpot Onboarding and Configuration
• Expert understanding of the HubSpot software suite—Marketing Hub, Sales Hub, Service Hub, Content Hub, Operations Hub, HubSpot AI—and ability to configure the platform to meet various client needs
• (Marketing Hub) Campaigns, email, social, ads, forms, CTAs, SMS, lead scoring, audiences, workflows, chatflows
• (Sales Hub / CRM) Contacts, companies, deals, tickets, custom objects, lists, inbox, calls, tasks, sequences, snippets, templates, meetings scheduler, files, documents, playbooks, coaching playlists
• (Service Hub) Surveys, tickets, knowledge base, customer portal, help desk(
• Content Hub) Website pages, landing pages, blog, podcasts, embeds, HubDB, remix, SEO, memberships, design manager
• (Commerce Hub) Commerce, payments, invoices, payment links, quotes, products, subscriptions
• (Reporting) Custom report builder, dashboards, sales analytics, service analytics, forecast, goals
• Develop and generate comprehensive HubSpot reports to track and communicate client goal progress to the Account Strategist and Specialty Strategists
• Understanding of various tech stacks and how to integrate with HubSpot via native, third-party, or custom integrations
• Ensure HubSpot configuration meets client meets—demonstrating ROI for your clients should be your North Star
• Ensure accurate and clean data within HubSpot by implementing data governance best practices
• Provide training to the client and internal team on how to use their customized HubSpot instance effectively
• Offer ongoing support and troubleshooting assistance for clients

• SmartBug Delivery Support
• Collaborate with Director of Services Strategy, Director of HubSpot Technical Strategy, and HubSpot to execute monthly product calls for the Client Services team
• Participate in HubSpot betas and be an early adopter of new products/features

• HubSpot Training Certification
• Obtain your HubSpot Trainer Certification and help onboard clients to the platform

• SmartBug Sales and Marketing Support
• Collaborate with the SmartBug sales team to develop tailored audits to prospects
• Assist SmartBug sales reps in delivering recommendations during sales calls
• Participate in the company's content, thought-leadership, and organic social programs

Requirements:

• Bachelor’s degree in Marketing, Business Administration, Communications, or a related field.
• Minimum of 5 years of experience building solutions within the HubSpot platform.
• Proven experience with HubSpot software suite and a deep understanding of the HubSpot ecosystem.
• Understanding of other technologies which our customers may use when arriving in the HubSpot ecosystem.
• Strong interpersonal skills.
• Demonstrated ability to ensure high client satisfaction without sacrificing client goals and adhering to SmartBug values.
• Exceptional communication and presentation skills.
• High level of organization, attention to detail, and the ability to manage multiple priorities.
• Strong problem-solving capabilities and the ability to navigate complex challenges.
• High level of integrity, work ethic, and professionalism.
• Passion for client success and a commitment to delivering outstanding results.
• Experience working remotely in similar roles is strongly preferred.
• HubSpot Trainer Certification, HubSpot Marketing Software, Sales Software, and Service Hub Certifications.

WHAT WE OFFER - PERKS!

• Annual Salary between $50,000- $75,000.DOE
• Health insurance with company contribution
• Paid maternity and paternity leave
• Paid vacation
• Paid time off
• Unlimited sick time
•  4-week paid sabbatical every 5 years of employment
• Monthly remote work allowance
• 401(k) with employer matching
• Flexible spending plan
• Company-funded short-term disability and life insurance
• Long-term disability
• Annual leadership conference, SmartBuga Palooza
• Training budget
• The flexibility of working remotely
• MacBook Air issued to you at time of hire

$50,000 - $75,000 a year