Smartly is an AI-powered advertising technology company looking for a Customer Success Manager to drive customer retention and product adoption in the social advertising space.
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Skills
Customer Success experience
Understanding of paid social advertising
Empathy and positive attitude
Results-driven mentality
Strong communication skills
Responsibilities
Manage and nurture customer accounts
Identify opportunities for increased product adoption
Develop knowledge of the Smartly tool and digital ecosystem
Build and manage relationships with customers and platform partners
Collaborate with internal teams to maintain customer feedback loop
Benefits
Opportunity for remote work
Travel opportunities for conferences and industry events
Collaborative and inclusive work environment
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