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Job details

Director, Customer Service

SmartRent, Inc. is a leader in smart home solutions for the rental housing industry, seeking a Director of Customer Service to manage operations and enhance customer experiences.

Skills

  • Leadership
  • Strategic planning
  • Analytical expertise
  • Interpersonal communication
  • Problem-solving
  • Customer support software proficiency

Responsibilities

  • Develop and execute strategies for Customer Support
  • Supervise Customer Service Managers and teams
  • Analyze performance data for improvement
  • Collaborate with cross-functional teams
  • Manage escalations and ensure resolutions
  • Oversee training and development programs
  • Report on performance to senior leadership

Education

  • Bachelor's degree in Business, Communication, Management, or IT with 6 years experience OR
  • Associates degree with 8 years experience in customer service management

Benefits

  • 100% employer-paid medical coverage
  • Flexible PTO
  • 401k and employee stock purchase plans
To read the complete job description, please click on the ‘Apply’ button
SmartRent Glassdoor Company Review
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CEO of SmartRent
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Lucas Haldeman
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Average salary estimate

$115000 / YEARLY (est.)
min
max
$100000K
$130000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

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37 jobs
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FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
SALARY RANGE
$100,000/yr - $130,000/yr
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
January 14, 2025

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